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Customer Service Microsoft Office

Location:
McKinney, Texas, 75069, United States
Salary:
115,000
Posted:
January 31, 2018

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Resume:

Steve Qualls McKinney, TX ***** 325-***-**** ac395k@r.postjobfree.com www.linkedin.com/in/steve-qualls-a294569b

Healthcare Facility Administrator

Experience driving administration in top-tier healthcare facilities

Leader with expertise in health center operations and oversight to increase revenue.

Compassionate and empathetic with exceptional communication skills

A deep understanding of facility best practices to meet patient needs.

Motivational leader with a talent for architecting and delivering practical solutions across clinical operations, community, outreach, and staffing.

Comfortable in fluid situations, exhibiting high organizational and emotional intelligence, and demonstrating the agility to thrive in diverse environments.

Core Competencies

Business Planning and Execution Cross-Functional Collaboration

Team Leadership & Development For-Profit Home Health Systems

State and Government Healthcare Operations Management

Budget Development Human Resources Management

Regulatory Compliance Change Management

Microsoft Office Mentorship and Coaching

Professional Experience

SULPHUR SPRINGS HEALTH AND REHAB (128 BED), Sulphur Springs, TX Interim Administrator 12/18/17 – 01/16/18

LAURENWOOD NURSING AND REHAB (103 BED), Duncanville, TX

FACILITY ADMINISTRATOR, 4/2017 – 11/2017

*Oversaw day-to-day clinical, operational, and financial management of nursing facility, including

leading the facility staff in developing and working from a facility business plan that focuses on all

aspects of the facility operations.

*Used professional discretion in critical or emergency situations and

directed the necessary intervention.

* Provided oversight of the patient schedule and made staff assignments based on priorities for patient care and skill level of the staff.

* Managed the overall agency budget, including monitoring key financial indicators and modifying business activities in response to changing financial situations.

Verified the accuracy and safety of all orders, delegated to appropriate staff, ensured

consistent and timely monitoring and appropriate mitigation of identified problems.

Provided oversight of policies and procedures and acted on non-compliance including

notifying leadership.

Rounded frequently throughout the facility to monitor the delivery of nursing care, overall

cleanliness, and appearance of the facility.

BELTERRA NURSING AND REHAB (110 BED), McKinney, TX

FACILITY ADMINISTRATOR, 5/2016 – 12/2016

*Delivered administrative leadership through ongoing systematic review of practices, problem

identification, and implementation of interventions and evaluation.

*Monitored controlled patient care to ensure quality care consistent with the center’s mission and values.

……. continued

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*Maintained clinical integrity of appropriate documentation, quality of care provided, visits utilization, appropriate with physicians, and evidence of communication between disciplines.

* Oversaw the maintenance of clinical records and files to comply with regulatory standards, using measurements, as licensure, certification, and accreditation results.

Responsive to the residents, employees, vendors, family members, and the public and

routinely demonstrated excellent customer service skills.

Assured compliance with all applicable Federal, State and local standards for nursing facilities.

Championed company as high-quality provider through implementation and monitoring of

quality systems and processes.

BALLINGER NURSING AND REHAB (112 BED), Ballinger, TX

FACILITY ADMINISTRATOR, 5/2015 – 4/2016

*Directed the operation of the nursing facility and assisted in the development of policies regarding all

facets of the nursing facility.

*Maintained the highest standards of customer satisfaction relating to nursing care, facility food services, activities, social services, housekeeping, staff interactions, and resident care.

* Prepared and managed budgets, and worked with health insurance companies and patients to optimize quality and cost-efficient operations at the facility.

Oversight and management of all business-related activity for nursing facility to achieve the

company vision and supporting strategies while continuing to learn and grow.

Assured that the company image as an ethical and high-quality provider of health services was

maintained as proven by achieving a deficiency free survey, two straight years.

Led and motivated team to achieve excellent customer service with guests and families.

VARIOUS EDUCATIONAL INSTITUTIONS, McKinney, TX

TEACHER AND COACH, 1979 – 2014

*Developed and delivered standardized curricula to ensure learning for students, ensuring that lesson

plans are transformational, cohesive, and comprehensive.

*Guided parents’, teachers’ and school leaders’ capacity to effectively implement aligned curriculum and learning systems, leading to an environment where student success was the focus. Continued to evaluate teaching effectiveness and implement program improvements.

Everyone has had a teacher or coach that has had an impact on their life. I’m one of those.

Worked with and learned from some of the most outstanding professionals.

Education and Certification

Bachelor of Science in History and Physical Education-ETSU Commerce

Nursing Home Administrator 15 Hour and 1000 Hour AIT Program-Midland College



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