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Customer Service Representative

United States
January 31, 2018

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Janice K. McGinnis

*** ****** ******* ******

Columbus, Ohio 43228


SUMMARY OF QUALIFICATIONS: Excellent communication skills both written and verbal. Strong background coaching employees. Track record of maintaining a customer service quality-monitoring score of 99.6%. Routinely exceeded department standards for quality, wrap, and handle-time. Experience in payroll administration.


AHS, Dublin, OH 09/2007-12/2017, Sr. Medicaid Service Representative

Customer Service Representative is responsible for providing phone-based education and referrals to consumers in a courteous, timely, culturally and medically sensitive manner. The Representative handles in-bound (incoming) and out-bound (operator-initiated) calls, educates consumers regarding available health and human services, aids consumers in both obtaining and filling out applications, and responds to consumer inquiries and complaints. To document activities and maintain the Project databases, completes a Contact Sheet on all consumer interactions and performs data entry regarding mailings. Maintains a current understanding of Medicaid and related services for low-income consumers as related to Project activities, including dissemination of accurate information regarding eligibility and the application process.

Kelly Services, Columbus, OH 04/2002-06/2006, Payroll Administrator

Managed, processed, and balanced payroll for all internal and placed employees. Ensured timely and accurate processing of payroll and payroll related data.

Acloché, Columbus, OH 06/1999-03/2002, Receptionist/Admin Assistant

Greeted guests and clients courteously. Answered and directed incoming calls appropriately. Processed and filed reports and documents for Senior Staff.

EDUCATION: Horticultural Certificate, Westland Technical School


Desiree McQuiller

2698 North Cassady Avenue

Columbus, Ohio 43219


Connie Westwood

319 South Ogden Avenue

Columbus, Ohio 43204


Michelle Ashley

5712 Mango Drive

Hilliard, Ohio 43026


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