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Customer Service Microsoft Office

Location:
Chicago, Illinois, United States
Salary:
13.00
Posted:
January 31, 2018

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ANGELO SAMMARCO

**** * **** *****, *******, Illinois, 60629

773-***-****

ac3940@r.postjobfree.com

Summary

Accomplished Administrative Support Professional with broad-based experience in technical and sales procedures primarily in the publication industry. Track record of high adaptability in working with detailed and ever changing environments. Reputation for being analytical and self-motivated, while being acknowledged as a productive team player.

Skills

●Certifications: Microsoft Office Specialist Master

●Proficiencies: Microsoft Office Suite 2007/2010/2013, Microsoft Windows, QuickBooks Pro 2007

●Typing: 65+ WPM; Data Entry: 13,000 KPH

Professional Experience

Jury Service Federal Court

5/2/2016 to 5/9/2016

At 219 South Dearborn, Chicago, Illinois. Judge Guzman courtroom, civil case 2016

Premier Staffing, Chicago, Illinois 2016

1/11/16 to 1/19/16

Harold Washington College

Used laptop to input alpha numeric data and photo into student UPass ID cards

Staffing Now Chicago, Illinois 2014

8/13/14 to 8/15/14

Orgill + General, Chicago, IL

08/2014 - Contract

Customer Service/created shipping labels for Orgill + General assistance Registration area McCormick Place

Smart Resources, Chicago, IL 2014 Hilton, Chicago, IL

02/12/2014-03/25/2014 - Contract

Provided assistance (room monitor) at Hilton, downtown Chicago for College Art Association.

Alphabetized, retrieved files and Alphanumeric data entry for Illinois Action For Children

Temp Assignments, Chicago, IL

11/2007 – 09/2009 OfficeTeam

Administrative Support

Provide office support services for multiple clients in Hospitality, Banking, Shipping/Receiving, Computer and Marketing.

Sorted and delivered inter-departmental mail and package shipments.

Prepared outgoing mail and shipments. (Fiserv) 11-16-07 to 12-07-07

Registered guests for seminar (Cimax) 5-30-08

Registered guests, set up tables, helped prepare shipping (Pampered Chef) 7/08 and 7/09

Helped sort mail by computer (Park National Bank) 8-29-08 to 9-12-08

Filing (Airport Express) 9-12-08 and 9-26-08

Handed out advertising (Saba Software) 10-17-08

Helped screen applicants by phone for survey (RQA Product Dynamics)12-5+12-12-08

Handed out discount coupon (T-Mobile) 9-11-09

COSCO INDUSTRIES (Volt Services), Harwood Heights, IL

02/4/2008-03/11/2008

Proofreader/Quality Assurance Department

Proofread company marketed stamps, engravings, badges, nameplates.

Performed quality checks to ensure end product was marketable and saleable.

AON CORPORATION, Chicago, IL

02/13/2006-09/13/2006

Inside Sales/Customer Service/Administrative Support

Sold Combined Connections Discount Card.

Processed returned/undeliverable mail.

CARSON-PIRIE-SCOTT, North Riverside, IL

12/2/2005 to 12/26/05

Maintenance/Inventory

Setup and maintained displays.

Retrieved merchandise from the stock room and set up floor displays.

Replaced items on the sales floor and inventoried them within the proper departments.

Directed customers to merchandise.

CHICAGO TRIBUNE NEWSPAPER, Chicago, IL

08/19/1985 – 06/18/2004

Sales/Administrative Support

Copy Control:

Applied classified acceptability policies and Tribune legal guidelines to proofread incoming ad copy for accuracy and legal acceptability using the Coyote Computer System (mainframe system).

Provided direct support to ensure smooth and efficient operations: Acted as primary back-up at the

Production Desk, designing layouts, in case of any absence of personnel.

Typed ad copy into the Coyote System during peak deadlines at 60 – 70 wpm.

Customer Service:

Assisted customers by phone and in person get their ads ready for publication.

Education

Lane Technical High School

MicroTrain - MS Certified

PROFESSIONAL DEVELOPMENT/EDUCATION

MICROTRAIN TECHNOLOGIES - Chicago, IL 2010

Microsoft Office Specialist Certification Training Program

PERSONAL COMPUTER CAREER TRAINING INSTITUTE - Chicago, IL 2007

Microsoft Office Suite

COMPUTER LEARNING CENTER, Chicago, IL 1994

Computer Programming



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