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Customer Service Insurance

Harrisburg, North Carolina, United States
January 31, 2018

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Amber Gooding


To obtain a position at an insurance company where I can sell health and life insurance and grow within thecompany.


Fast learner Handle customer with careAbility to adapt to change Ability to perform needs dialogueFollow procedures/protocols Provide customer with the best plan based onMaintain healthy working environment needs

Ability to close the sale


Received highest ratio for sales per hour.Received highest sales of the month on numerous months.Received highest quality score and score average through out the year.


Licensed Health Insurance Agent 08/2015 03/2017TZ Insurance Solutions Charlotte, NCMade outbound calls to individuals seeking health coverage. Handle each customer with care, going over theirneeds and what they are able to afford. Once discovering the right plan, was able to complete an application andclose the sale.

Health Insurance Agent 05/2014 08/2015Optum Concord, NCReceived inbound calls for consumers looking for Medicare Supplements. Enrolled individuals in MedicareSupplements, Medicare Advantages, and Prescription Drug Plans based on needs.

Sales/Customer service 09/2010 03/2013Connextions Concord, NCReceived inbound calls from September 2010 to January 2011 selling prescription drug plans. Going over eachprescription and cost,premium, and closed the sale. January 2011- March 2013; received inbound calls assistingcustomers with prescription mail orders, perform online transactions, prescriptions overrides, and documentation.

Education and Training

Life course - Insurance 2017Charlotte, NC, USParticipated in a life course, a 3 day program; passed class exam and state exam.

CE - Insurance 2016Charlotte, NC, USParticipated in an online course for continuing education. Course was based on Health and Accident, Life,Medicare, Medicare Supplements, Medicare Advantages etc.

COI - Insurance 2014Concord, NC, USCompleted course through College of Insurance, receiving Health and Accident, and Medicare State License tosell.

Kaplan - Medical 2013Charlotte, NC, USCompleted 10 month program for Medical Assisting. Completed externship.

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