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Manager Management

Vicente López, Buenos Aires Province, Argentina
January 31, 2018

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Mr. Javier Santolia


Married - 2 daughters

H: +54-11-479*-**** / M: +54 9-11-402*-****


Senior IT leader with both technical and business skills, able to bridge the IT organization and corporate strategy in order to influence and prioritize demands and strategic projects for IT teams.

Focus on business investment and value, high-quality solutions, long-term vendor management relationship, metrics and scorecards.

Have knowledge on key IT management process and industry frameworks PMI, COBIT, CMMI, ITIL, TOGAF, Software Development (waterfall and agile), software testing (waterfall and agile).

Experience on working with IT leadership group (CIO, CTO, CISO, CDO) and corporate leadership group (CEO, COO, CFO) to develop and support strategic IT agenda.

Large multicultural experience on IT delivery in LATAM region, leading continues improvements on IT process as well as at other organization levels.

Expert on complex projects/program management, operations and service delivery. Have strong understanding of different business models, demand management, solution delivery and operations, as well as software development and testing factories.

Have experience on IT transformation execution by making fundamental changes on IT business model, with high quality standards and performance. I consider myself as highly skilled to develop team member’s capabilities and organization structures.

Capabilities: Business acumen, Cross-functional leadership, Project and Portfolio management, Software Development, Business Intelligence, Vendor management, long-term IT strategic thinking, Finance (Opex/Capex), Coaching and Collaboration.

Languages: Spanish, English, Portuguese.

Work Experience

Head of IT Governance. Software testing manager. Hipotecario Bank

May 2017 – December 2017

IT Governance and Operating Model manager.

IT Process Owner.

Lead IT Procurement, IT regulations/risk/compliance process.

Finance Controller (Capex/Opex).

Software Testing manager (waterfall and agile), automation, functional and non-functional testing.


Successful implementation and change management several IT business processes, such as business requirements, incident and problem management.

Development of KPI and management reports to track IT business performance.

Successful implementations of IT supply management office. Got +5% saving over IT general budget by reviewing contract and making new agreements with vendors.

70% reduction of regulation backlog requirements with cero issue or complaint received from local authorities.

Implementation of +92% internal and external audit requirements

New software testing process model implemented. Cero delay on strategic projects due to lack of testing management. Maturity model defined.

Operation efficiencies as result of using visual management model (Lean).

Head of IT PMO. Hipotecario Bank

March 2016 – May 2017

Program and Portfolio management. Responsible for establish, overseeing, and running the IT PMO.

IT Governance and Operating Model manager.

IT Process Owner.

Lead IT Procurement (supply management office).

Finance Controller (Capex/Opex).


IT business operating model defined and successfully implemented.

IT processes successfully implemented based on world-class standards.

Internal KPI and SLA defined and implemented for all IT teams.

Budget life-cycle defined, performance reports developed.

New IT PMO organization created, project managers trained.

Got rate #2 after Central Bank audit (IT local regulation compliance successful passed).

Successful implementation of PPM tool for project and portfolio management based on world-class model for project management execution.

Head of IT / Regional CIO – Americas region. Puma Energy

April 2015 – February 2016

Establish strategic partnership within and outside IT functions with business areas and executives.

Business demand management to shape IT solutions.

Ensure IT solutions meet business strategy and key processes.

Provide support and guidance on connecting business and IT functions.

Manage regional IT budget, cost reduction, and application portfolio rationalization.

Lead Merge and Acquisitions from the IT side.


Successful business acquisitions in Peru, Colombia, Puerto Rico, and Miami USA.

Successful integration of IT ecosystem of acquired companies with no business disruption.

Complete due-diligence with big oil and gas player for its operations in Argentina, Uruguay, Paraguay, Chile, and Colombia.

Global IT PMO – S.C. Johnson & Son

July 2014 – March 2015

Manage IT project portfolio aligned to business strategy to improve organization performance.

Ensure each project adopts clear, consistent and rigorous project management process and methodology based on world-class frameworks.

IT Manager - LATAM region – S.C. Johnson & Son

January 2009 – June 2014

Lead application support, design, implementation, and delivery of Regional & Global IT processes for Application, Maintenance, Development and Integration.

Manage the Regional Outsourcing team, or local suppliers that deliver services such as software development & maintenance, customer applications, EDI E-Commerce B2B, Master Data, and Business Intelligence activities.

Manage medium/large projects around the LATAM region or even at global level as IT PMO.


New warehouse deployment in Recife-Brazil.

Transportation standardization for LATAM region. Extranet for Service Agents to collect freight data. New KPIs delivered.

Global Business Continuity Planning strategy developed for the three Shared Service Centers hosted in Buenos Aires, London and Manila.

Puerto Rico Logistic Service Provider replacement. Full EDI integration.

New warehouse deployment in Sao Paulo-Brazil.

Puerto Rico SAP Rollout & Shared Service Center adoption

Transformed the Off-hour support in Americas region

New hosting strategy delivered in Brazil to get USD 200,000 savings annually.

Global Unified Communication strategy implemented. Communication savings delivered.

Global SAP ERP Upgraded to version ECC 6.0

Electronic Invoice implemented in Argentina, Brazil and Mexico.

Latin America (includes Brazil) Shared Service Center created in Buenos Aires.

Regional Business Continuity Planning strategy developed for the SSC and BPT.

Regional and local vendor partnership developed to support business strategy.

IT Leader - LATAM region – S.C. Johnson & Son

October 2006 – December 2008

Manage Regional Application Development and E-Commerce projects.

Maintain and support the non-SAP software.

Support critical Business Processes (Order To Cash, Forecast To Stock and Financials).

Handle external resources (5 people).

IT Consultant & Project Manager - Whoami Software Development and BI

July 2005 – October 2006

SAP Netweaver Sales Consultant - Baufest Argentina

January 2005 – July 2005

IT Project Leader - Baufest Argentina

June 2001 – December 2004

Implement regional solutions in Latin America (Mexico, Venezuela, Brazil, Chile, Argentina and Uruguay) identifying main business needs.

Develop and implement business intelligence strategy. Deliver training activities for Key Users in Finance, Sales and Human Resources department.

Develop quality assurance processes for Operations team.

Maintain and support regional applications.

Project Leader, Business Analyst, Developer - British America Tobacco Argentina

October 1996 – May 2001

Software Developer - Professional Systems Argentina

January 1996 – September 1996


-Master in Business Administration (2004) IAE – Business School.

-Bachelor of Technology, System Information Engineering (1999) Universidad Tecnologica Nacional


Spanish (mother tongue), English (advanced), and Portuguese (basic)

Other Competences

- Multicultural experience in Latin America

- Excellent analytical and communication (both written and verbal) skills.

- Strong interpersonal relationships skills.

- Ability to manage teams virtually.

- Ability to manage multiple projects simultaneously.

- Feel comfortable with exercising independent judgment.

- Complex problem solving skills.

- Excellent organizational skills.

- Entrepreneur abilities.

- Supportive team-leader.

- Business service-oriented.

- Able to create high performance teams.

- Able to make things happen.

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