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Customer Service Manager

Pineville, Louisiana, United States
January 29, 2018

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Sherry Parson

*** ***** *****

Pineville, LA ****0


Collections Agent 10/2009 - Present

Credit Bureau Services, Alexandria, LA

Responsible for contacting debtors in regards to services received from my client.

Process account payments both via phone and in-person.

Efficient in the use of office equipment including computer, copier, fax, calculator, ten-key, and multi-line phones.

Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.

Cash Office Clerk 10/1998 - 06/2005

Wal-Mart Stores, Inc., Alexandria, LA

Responsible for monitoring and logging in all cash that came into the office

Maintained balancing of office expense account.

In charge of investigating causes of long/short registers.

Trained in the process of ordering and receiving goods.

Assistant Manager 06/1996 - 10/1998

First Family Financial Services, Alexandria, LA

Processed loan applications after reviewing them for completeness and accuracy.

Monitored accounts for delinquency and served as collection agent for those accounts.

Oversaw and maintained all aspects of cash drawer including the processing of deposits.

Cashier 05/1987 - 07/1995

Wal-Mart Stores, Inc., Pineville, LA

Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scanned items, provided change, balanced drawer, and processed card transactions.

Additional training completed in multiple positions including customer service, department manager, invoicing, shipping/receiving, and payroll clerk.

Promoted to cash office assistant manager where I was responsible for auditing cash drawer, making deposits, and balancing out charge accounts.


Northwestern State University 1990-1991

Major-Legal Assistant

Louisiana State University at Alexandria 1987-1989

Completed coursework in business and word processing WordPerfect 5.1

Tioga High School 1987

Diploma Recipient


Available upon request.

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