Business Process Analyst

TIFFANI D. PETTY

BUSINESS PROCESS ANALYST

PROFILE

Exceptional Business Process Analyst with 8 years of Pharmaceutical Operations experience seeking to leverage technical and professional expertise to grow a challenging new role. Holding a B.S. in Business Administration: Information Systems, has proven ability to collaborate with business stakeholders, analyze client requirements and internal areas for improvement, and recommend effective solutions to achieve and surpass the company's goals.

EXPERIENCE

FINANCIAL ANALYST Johnson & Johnson Health Care Services August 2017 – December 2017

Assisted in the system set up of a new Client transitioning from manual to automated pharmacy rebate payment process resulting in millions of dollars in rebates successfully processed each month. Responsible for end to end processing of rebates and assisted in implementation of process improvements impacting the department

Collaborated directly with Client and IT lead to gather requirements during the development stage of transition

Assisted in the testing phase of transition by running UAT and system tests for system enhancements

Set up Customer Accounts in dev environment ensuring that rebate totals for manual vs. automation tie-out

Built Customer accounts in production environment to accommodate timely automated rebate processing

Completed accurate and on time payments in accordance with contractual obligations for assigned accounts

Develop, created and pulled reports from varying systems in support of payments made

Performed trend analysis, analyzed and interpreted data and reports

Solved problems of unique complexity as needed

Created detailed work instruction for new rebate processing

TECHNICAL BENEFITS ANALYST Express Scripts Franklin Lakes, NJ April 2014 - February 2016

Managed hundreds of client requests related to benefit plan set-up servicing millions of members to ensure high

quality results were consistently met thus mitigating financial and/or member disruption

Served as SME for 20 off shore team members and provided ongoing leadership and training

Researched internal triage tickets, identified risks, and escalated items toward resolution

Tackled Peer quality control review of benefit plan updates before sending for testing and production

Utilized technical and analytical skills to create and dissect daily, weekly and monthly status reports

BUSINESS ANALYST Express Scripts Franklin Lakes, NJ August 2013 – February 2014

Successfully facilitated numerous iterations for ongoing data migration project following the acquisition of Medco Health Solutions. Managed business expectations to ensure commitments were met

Collaborated with account managers and the development team - managing requirements and assessing

identified solutions resulting in fewer changes during testing phase

Composed validation reports based on large sets of data to examine accuracy and resolve any fall-outs

Pulled and analyzed raw data from SQL queries to track targeted key performance indicators

Tracked and maintained short term projects ensuring timely completion of tasks, relaying early issues and risks to prevent client impact

SENIOR SPEAKERS BUREAU COORDINATOR KnowledgePoint360 Secaucus, NJ July 2006 – October 2011

Managed all aspects of Physician lecture programs including scheduling of lectures, sales support, contracting

speakers, correspondence, venue, food and beverage selection and payment processing

Created and analyzed weekly, monthly and quarterly reports to ensure 100% compliance

Served as an SME for newly released Effient drug; trained 14 coordinators on system enhancements

Collaborated with User Acceptance Testing team- reporting errors, testing fixes and documenting pass/fail

EDUCATION

BACHELOR of SCIENCE

Business: Information Systems

Montclair State University

2004

PHARMACY TECHNICIAN CERTIFICTION COURSES

Union County College

2012

SKILLS

Microsoft Office Suite

Excel VLOOKUP and Pivot Tables

SQL Queries

ECP Validation Tool

CARS payment processing application

HP TRIM documents management system

Cognos Reporting

MDM data management

HPALM Testing

Strong Data Analysis

Report Generation

Navigating ERP Systems

Strong Communication Skills

Analytical Problem Solver

Critical Thinking Skills

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