Ricia Pinkney

Phone: 202-***-****

Email: ac38wy@r.postjobfree.com

Areas Of Expertise

6+ Years’ in Customer Service

Strategic Planning

Document Management

Phone Systems

Written/Oral Communication

Detailed-Oriented

CPR Certified

Administrative Skills

Data Analysis

Customer Care/Follow Up

Conflict Resolution

Confidentiality

Report Writing

Type 50+ WPM

Scheduling

Calendar Maintenance

Microsoft Office Suite (Word, Excel, PowerPoint), and Internet Explorer

Office Equipment: Fax Machines, Photocopiers, Videoconferencing, General Office Equipment

Professional Experience

SURGE 365 2017 - Current

Administrative Assistant

Provide general administrative and clerical support including mailing, scanning, faxing and copying.

Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, and budgetary and personnel requirements; recommend changes.

Handle all mail, answer telephone calls, provide information, and manage received information.

Coordinate preparation of reports, analyze data, and identify solutions; prepare and modify correspondence, memos and emails.

Review documents, reports, and/or applications for omissions and inconsistencies, and ensure data entries are complete and accurate.

Submit and reconcile expense reports.

Generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Coordinate and supervise various training seminars; assemble handouts; prepare agendas; and take meeting minutes when needed.

Create and maintain manual and/or automated filing systems and database.

Arrange all catering services for external meetings.

Handle all arrangements for domestic travel.

Manage supervisor’s calendar; update, schedule, or cancel meetings and travel.

Process purchase requisitions.

Place and expedite office and paper supplies.

Secure information by completing database backup.

Blueline Security 2017-Current

Unarmed Security Guard

Monitored surveillance equipment; inspected buildings, access points; permitting entry.

Secured and protected all special events, including exclusive movie premieres.

Evaluated retail store premises such as J. Crew, Madewell, and Safeway.

Maintained environment by monitoring and setting building and equipment controls.

Monitored CCTV operations.

Responded to alarms.

Maintained organization’s stability and reputation by complying with the legal requirements.

Completed reports by recording observations, information, occurrences, and surveillance activities; interviewed witnesses.

Made periodic tours to check for irregularities and inspected protection devices and fire control equipment.

Responded to incidents of fire, medical emergency, bomb threats, hazardous materials, inclement weather, and other incidents.

Henderson Hall, Asset Protection 2014-2017

Security

Conducted weekly and monthly accountability of audits.

Maintained surveillance throughout designated activities; observed customers and employees, in an effort to prevent and detect dishonest acts.

Studied inventory losses and conducted inquiries as required, in high shortage areas; reviewed merchandise periodically to ensure proper pricing.

Prepared reports pertaining to security incidents; gathered facts and evidence.

Investigated matters related to security such as customer losses, illegal identification cards, unauthorized patrons, entry and reports of theft or vandalism.

Reported any observed workplace hazards and/or injuries.

Provided exceptional customer service by appropriately answering customer concerns, forwarded messages received.

Performed data entry, filing, and file set-up for each client.

Answered telephone calls and provided them with needed information or transferred call to appropriate person.

Exhibited a high degree of discretion related to safeguarding confidential information.

Managed and ordered supplies within the budget guidelines of the organization.

Excelled within deadline-intensive environment; ensured the accurate and on-time completion of all projects and assignments.

Walmart 2014-2014

Sales Associate

Assisted customers with locating merchandise or suitable alternatives.

Received and ensured that all stock was replenished; completed and retained paperwork and other documents.

Participated in periodic team meetings.

Communicated with managers regarding customer concerns and employee matters.

Greeted customers with a positive demeanor.

Maintained an enthusiastic and upbeat personality.

Handled sales transactions, which included operating a cash register.

Provided honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Entered price changes by referring to price sheets and special sales bulletins.

Balanced cash drawer by counting cash at the beginning and end of work shift.

Collected payments by accepting cash, check, or charge payments from customers; making change for cash customers.

Bolling Air Force Base Main Exchange 2011-2013

Sales Associate

Focused on operational consistency to reduce costs and improve performance; inspected merchandise to ensure it was correctly priced and displayed.

Discussed customer concerns and employee matters with management.

Greeted customers as they entered and exited the facility.

Handled sales transactions, which included operating a cash register.

Kept my work environment neat and clean.

Entered price changes when necessary.

Balanced cash drawer at the beginning and end of each work shift.

Department of Youth Employment Services 2010-2010

Outreach Worker

Participated in assessment, goal setting and program planning for individuals; documented and implemented the plan.

Assisted clients with achieving the greatest degree of independence and quality of life as possible.

Facilitated physical, recreational, educational, social and vocational activities.

Analyzed and dealt with potential emergency situations such as clients’ aggressive behavior to minimize potential harm to the client and/or public; reported problems to the supervisor.

Investigated suspected cases of child abuse, neglect or exploitation.

Provided written and/or verbal reports regarding clients’ daily activities and progress; ensured that all required documentation was complete and accurate.

Liaison with other agencies, professionals, government officials and the community.

Reviewed and evaluated clients’ progress and made adjustments to programs as required; provided feedback and support to client and/or family.

Ensured health and safety standards were maintained.

Department Employment Services 2005-2009

Administrative Assistant

Participated in assessment, goal setting and program planning for individuals; documented and implemented the plan.

Facilitated and directed indoor and outdoor activities.

Tutored students in need of additional assistance with basic math, reading, and writing skills to further their learning potential.

Prepared and served lunch daily.

Assisted clients with achieving the greatest degree of independence and quality of life as possible.

Facilitated physical, recreational, educational, social and vocational activities.

Analyzed and dealt with potential emergency situations such as clients’ aggressive behavior to minimize potential harm to the client and/or public; reported problems to the supervisor.

Investigated suspected cases of child abuse, neglect or exploitation.

Provided written and/or verbal reports regarding clients’ daily activities and progress; ensured that all required documentation was complete and accurate.

Liaison with other agencies, professionals, government officials and the community.

Reviewed and evaluated clients’ progress and made adjustments to programs as required; provided feedback and support to client and/or family.

Ensured health and safety standards were maintained.

Education & Professional Development

Young America Works, High School Diploma

References

Available Upon Request

Contact this candidate