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Customer Service Microsoft Office

Location:
Lagos, LA, Nigeria
Posted:
January 29, 2018

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Adeoye, Temitope Tairat

Address: *, *********** *****, ******, *****.

Tel: 08028864323, 07063646222 E-mail: ac38wu@r.postjobfree.com

Objective

To contribute actively to all sectors of management and apply my natural and acquired skills to meet organizational targets, and acquire relevant skills for more effective performance.

Work Experience

Feb ‘15 – Feb ‘16 United Bank for Africa Plc (UBA)

Cash and Tellering

JOB OBJECTIVES

To ensure that cash receipts are promptly and efficiently counted while ensuring that bank’s stipulated turnaround time is maintained

DUTIES AND RESPONSIBILITIES

-Payment of customer on request

-Ensure a proper and accurate balancing of cash transactions on a daily basis

-Ensure customer friendly disposition at all times

-Ensure maintenance and effective utilization of physical assets

-Franchise collection

-Receipt of cash

-Daily preparation of cash proof

-Any other duties assigned by the cash officer

Aug ‘11 – Feb ‘15 Customer Service Officer

JOB OBJECTIVES

To maintain contact with new and existing customers on routine account management activities

To ensure proper documentation for all and existing customer

To provide customers with information and awareness on the bank’s products and services

DUTIES AND RESPONSIBILITIES

-Ensure effective and timely service delivery to customers at all customer service units

-Ensure a customer friendly disposition at all times

-Review account opening document and ensure timely opening of the account on the system for all request with the required document or with appropriate deferrals

-Ensure prompt TAT in line with service level

-Ensure timely preparation and rendition of reports to internal and external parties as required from time to time

-Timely acknowledgment of MICR cheque issued on the system

-Processing customers cheque and card requests, including ultimate delivery to the customers

-Account management and reactivation

-Ensure timely and accurate processing of standing instructions

-Ensure timely responses to reference letters

-Print off-cycle customers statement for proper authorize request and ensure charges are taken

-Ensure effective utilization of physical assets at the customer service unit

-Ensure adequate controls over customer records

-Ensure fraud tolerance/error rate

-Timely rendition of statement of accounts to customers

Aug ’10 – July ’11 Cash Officer

JOB OBJECTIVES

To coordinate cash activities with a view to ensure timely processing of transactions over the counter

To ensure conscious disposition of tellers

DUTIES AND RESPONSIBILITIES

-Sound knowledge of tellering policies and procedures

-Efficient supervision of all tellering activities

-Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time

-Ensure availability and workability of working tools for tellers

-Authorize all cash transactions above tellers limits

-Constant review of tellers payout limits, taken into cognizance the tellers error rate

-Ensure that the branch ATMs are functional at all times and that the ATMs does not run out of cash

-Ensure that transactions vouchers are called over after the close of business daily

-Conduct integrity test on regular basis

-Efficient crowd management in the banking hall

Jan ‘09– July ‘10 Funds Transfer Officer

JOB OBJECTIVES

To ensure that adequate control are maintained in transaction processing in order to minimize the risk of losses from fraud and robberies

DUTIES AND RESPONSIBILITIES

-Treating of inward and outward clearing

-Issuing of inward/outward caution notices and treatment of stopped cheque notices

-Receiving deposits from customers

-Posting of cash and cheque transactions

-Writing of bank cheques/draft

-Calling over of previous day’s transactions

-Fund transfer, Cash Transfer, Cash Management, Western Union and MoneyGram

-Collection on PaydirectFIRS, LIRS, PHCN, Custom duties payment

-Balancing vault and cash book

Jan ‘08 – Dec‘08 Bulk Teller

JOB OBJECTIVES

To ensure that cash receipt are promptly and efficiently counted while ensuring that the bank’s stipulated turn around time is maintained

DUTIES AND RESPONSIBILITIES

-Receiving deposits from customers

-Ensure a proper and accurate balancing of cash transactions on a daily basis

-Ensure a customer friendly disposition at all times

-Ensure maintenance and effective utilization of physical assets

-Franchise collection

-Receipt of cash

2006 – 2007 Olusesi Abajingin Furniture Works

Accountant

DUTIES AND RESPONSIBILITIES

Maintenance of proper filing system for finance record and document

Monitor and follow up for timely settlement of outstanding payment

Assist in maintaining of proper control of the supporting documents for payment and financial report

Manage office supplies furniture, and equipment

Educational Profile

2005 – 2010 Lagos State University (LASU)

Industrial Relations and Personnel Management

Bachelor of Science (BSc)

2002 – 2004 Lagos State University (LASU)

Diploma in Industrial Relations and Personnel Management

1995 – 2001 Lagos State Model College, Igbokuta

Senior Secondary School Certificate (SSCE)

Personal Skills

-Proficiency in Microsoft office Suite (MS Excel, MS Word)

-Good interpersonal relationship with excellent communication skills

-Superior researching skills with strong attention to details

-Ability to multitask with little or no supervision and work under pressure to meet deadlines

-An excellent team player with self-confidence and good analytical skills

-High level of integrity/ sense of responsibility

-Smart appearance

Bio Data

Sex: Female

Date Of Birth: 17th June, 1982

State Of Origin: Ogun State

Local Govt. Area: Ikenne LGA

Marital Status: Married

Nationality: Nigerian

Courses/Training Attended

2016 OrganisationalBehaviour by JMJ Consultants

2014 Teamwork by Centennial Consultants

2010 Banking operations by Centennial Consultants

2009 Customer service and Relationship Management/Marketing Skills by Leadership Consultants

2008 Personal Effectiveness and Attitude Re-orientation by JMJ Consultants

Referees

Mr Eric Igbereje

Asst. Manager

UBA Plc, Oko Oba, Lagos.

07084171777

Mrs. Omoseke Abajingin

Olusesi Furniture and Fittings,

80, Mushin Road, Isolo,

Lagos State.

08033614076



Contact this candidate