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Manager Human Resources

Youngstown, Ohio, United States
January 29, 2018

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Kathryn McBride, SPHR/SHRM-SCP

**** ******** ****, **********, **** 44515 330-***-****

Professional Experience


Human Resources Manager, N. Jackson, Ohio March 2016 – Present

Distribution, fulfillment, call center, and B2B teams responsible for creating gifts for all of life’s moments and occasions. The facility services 460+ stores, catalog, B2B and e-commerce businesses with 250+ teammates, expanding to 950+ for the holiday season.

Strategic Management

Proposed recommendations for a rate increase and shift differential. Adopted and Implemented.

Saved million dollars in spring season by recalling holiday staff, thereby eliminating need for two recruiters, orientation and training hours and rehires instantly able to produce quality items.

Reduced turnover by 18% over LY through selection process improvement and training.

Engineered onboarding to provide badge access to doors/timeclock to eliminate manual tracking.

Collaborated with leadership team to propose schedule change from a rotating schedule including weekends, to fixed shifts of 4 day 10 hour/ 3 day 12 hour shifts in 24/7 environment. Adopted.

Proposed upgrades to Kronos led to collaboration with IT Director and contract to work with Kronos as an early adopter of their new product Dimensions. Worked with IT, L&D and Kronos to build system for testing and implementation. Will create efficiencies such as eliminating manual tracking in excel, utilize biometric timekeeping, electronic PTO request, alerts to managers on missed punches, time and attendance tracking and more.

Negotiated contracts with 3 staffing agencies for production and call center staffing.

Partnered with L&D to facilitate soft skills training classes for leads and trainers.

Employee and Labor Relations

Orchestrated update of employee entrance, break room, lobby and 20th anniversary celebration.

Influenced team to replace vending with “market place” to provide greater product offerings.

Revised Teammate Handbook, Dress code, Solicitation and Electronics policies.

Amended Post Orders for the Guard gate to provide improved safety and more secure facility.


Human Resources and Safety Manager, Akron, Ohio May 2015 – March 20016

Accountable for all safety initiatives in 3 distribution centers and 26 branches in multiple states servicing wholesale distributors for HVAC, plumbing, industrial/PVF, building products and training. Provide all aspects of HR support to the Sebring distribution center and transportation department.

Strategic Management

Compiled and documented safety improvements and training documentation for ISO certification.

Strategic partner to evaluate, recommend and implement supervisory training for front line supervision.

Invited to, attended and provided input during the two day Strategic five year planning meeting with Executive Leadership Team.

Improve new hire retention through collaborative efforts of HR and Operations to revamp the orientation and on-boarding processes.

Employee and Labor Relations

Implemented and executed a plan to overhaul a 350,000 sq.ft. building experiencing significant housekeeping and safety concerns.

Quickly gained credibility via branch visits, meet and greets, and process improvement.

Designed and implemented a comprehensive safety program to decrease injuries and near miss accidents, increased awareness, and encouraged a culture of safety.

Implemented on-site kiosks to educate/support self-service functionality in benefit administration.

Participation in Culture based training on the 40 Fundamentals.

TOYS “R” US, INC. 1987 – 2014

Human Resources Manager, “R” Us Distribution, Flanders, New Jersey Sept 2014 – Dec 2014

HR support for Retail and E-commerce in a fully automated 1.4 million sq. ft. facility. Focus to staff and train 750+ seasonal and temporary hires to support the holiday business through partnership with operations team. Held training classes with the leadership team to improve productivity in a multi-lingual environment.

Human Resources Manager, “R” Us Distribution, Youngstown, Ohio Feb 2000 – Aug 2014

HR in a fully automated, 24/7, 440,000 sq. ft. facility with 600+ employees. Responsibilities included hiring, onboarding, training and development, performance evaluation, wage administration, payroll, recognition programs, benefits, conflict resolution, team member engagement, disciplinary and grievance procedures, HR policies/procedure, legal/safety compliance, and DOT regulations.

Kathryn McBride

Phone: 330-***-**** n Page Two

Professional Experience (continued)

Workforce Planning and Development

Multi-facility responsibilities to include outside public distribution centers (PDC).

Reduced hourly turnover of full time to 10.8 % in 2013. Average tenure 12 years of service.

Recruitment/talent assessment/succession planning to fill network management positions. Promoted two Assistant HR managers laterally to a significantly larger volume facility.

Worked with staffing agencies to implement incentive programs for retention of temporary staff.

Partnered with National Organization on Disabilities (NOD) and local agencies for placement of differently abled team members.

Employee and Labor Relations

Most favorable Engagement survey results in 11 facility network with 98% participation.

Fostered an open-door environment to promote positive dialogue and team work, implemented Peer Review as internal avenue to address concerns, developed and held creative engagement events, leading to top engagement survey results in the network annually.

Peer Review process embraced within the facility. Peer review panel members were diligent as they listened to the manager /team member account of the situation, reviewed Policy, Procedure and Precedent and made a decision that was final and binding.

Attended and facilitated Union Avoidance training with management team and hourly staff.

Represented the organization in philanthropic events and legal proceedings such as Autism Speaks Walk, EEOC, and unemployment/workers compensation hearings.

Handle HR generalist workplace issues to include harassment investigations, productivity concerns, corrective actions, and terminations.

Human Resource Development

Key contributor in the development and introduction of the first logistics team member guide, disabilities hiring initiative, revisions to the hourly evaluation, and training checklists.

Credible activist in project team that evaluated and revised all non-exempt and exempt job descriptions which were successfully approved by legal and utilized in the logistics network.

Identified leadership competency opportunities of management team and facilitated training.

Compensation and Benefit

Administered benefits enrollment and programs, to include transition from PPO/HMO with flexible spending accounts to Consumer Directed Health Plans with Health Savings accounts.

Managed leave-of-absences, kept meticulous records such as personnel files, workers compensation, layoff and payroll records.

HRIS applications (PeopleSoft, ADP, Taleo, Workday, Unicru, IQN)

Strategic Management

Partner with senior management to develop plans for downsizing, rightsizing, and closing of the Youngstown distribution center.

“Top Performing DC” in 2009 and 2014 through partnering with leadership to recruit, hire, develop, mentor, coach, train and retain talent to drive KPI’s.

Aligned with operations to drive productivity keeping payroll within/under budget annually.

Occupational Health, Safety and Security

OSHA recordable rate of 2.2 and safest facility in the network achieved through retraining, increased awareness and education, and implementation of an Accident Review Board.

Excellent Ratings earned bi-annually at state of Ohio Workers Compensation audits representing all “R” Us stores and distribution centers in Ohio.

Decreased Workers Compensation expenses through immediate communication with TPA and team member’s physician of record to return team member to light duty work and keep physician/physical therapy appointments. Won majority of hearings and a jury trial.

Regional Guest Service Manager Toys R Us, 1998 to 2000

Supported Guest Satisfaction in 94 stores over 5 states reporting to the Regional Vice President.

Improved Guest Satisfaction through store visits, support District Managers to build a guest service culture, provide recognition to outstanding store teams/individuals.

Participant in guest service training at the Disney Institute in Walt Disney World. Utilized new information to educate and train 94 store teams to improve service levels in the stores.

Education and certification


Bachelor of Business Administration (BBA) in Marketing (1984)

MBA (part time 2003-2006) 21 of 39 credit hours completed; GPA 3.88

Society for Human Resource Management (SHRM)

Society for Human Resource Management - Senior Certified Professional (SHRM - SCP) 2015 - 2018

Certified Professional in Strategic Human Resources (SPHR) 2006 - 2018

Certified Professional in Human Resources (PHR) 2003-2006

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