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Customer Service Data Entry

Location:
Saint Petersburg, Florida, United States
Salary:
$16.00
Posted:
January 29, 2018

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Resume:

ROCHELLE (SHELLY) MEYER

***********@****.*** 720-***-****

EDUCATION

Everest College, Thornton, CO

Medical Insurance Billing & Coding Diploma

Program Completed: October 2010

Front Range Community College Online

Paralegal Studies: August 2015 – August 2016

PROFESSIONAL PRESENTATIONS (HIGHLIGHTS)

Microsoft Word Microsoft Excel Insurance Customer Service

Office Procedures Switchboard Escrow/Title Processing

Act! Customer Service Social Media Marketing

PREVIOUS EXPERIENCE

American Home Insurance Agency, Greenwood Village, CO 4/2017 – Present

Insurance Customer Service Specialist

Assisting insureds with updates and changes to their policies

Remarketing for lower rates on their policies

Rewriting cancelled policies

Assisting Insurance Specialists/Agents with various tasks

Entering insureds’ information into the Customer Management System

Running Closing Disclosure Reports as needed

Axium Inspections, Denver, CO 11/2016 – 2/2017 (Temp position)

Admin/Sales

Assisting Customers with questions or concerns regarding their inspections

Scheduling inspections (including home inspections, radon tests, sewer scopes) for home buyers and/or buyer’s agents

Daily data entry – making sure all facets of the file are completed

Taking payments for inspections

Uploading agreements, inspection photos, and inspection reports to the CRM (FileMaker)

Use of a Mac computer

Assisted with marketing

Above All Consultants, Northglenn, CO 9/2015 – 10/2016

Office Assistant

Customer Service (answering customer questions)

Scheduling roofing jobs

Ordering, pulling, and placing permits for roofing jobs

Working with insurance companies (getting claims information and figures)

Using ACT! Database management for customers, vendors, and independent contractor.

Minimum use of Xactimate and XACT Analysis.

Taking payments from customers for work performed

Paying roofing companies for work performed

Entering all payments into proprietary invoicing and billing system

Denise Hoffman Agency (Allstate), Denver, CO 9/2014 – 7/2015

Licensed Commercial Insurance Assistant

Selling commercial policies

●Gathering information for insurance quotes

●Writing insurance policies

●Taking premium payment

●Building customer loyalty

●Resolving customer questions and concerns

●Maintaining social media sites for agency owner (uploading content to FB page)

●Making sure files are “retired” (i.e. all necessary forms are signed and uploaded and premiums are paid

Bill Wall Agency (AmFam), Westminster, CO Feb. 20, 2014 – May 30, 2014

Office Mgr/Insurance Agent

Selling auto, home and commercial policies

●Gathering information for insurance quotes

●Writing insurance policies

●Taking premium payment

●Building customer loyalty

●Resolving customer questions and concerns

●Making sure files are “retired” (i.e. all necessary forms are signed and uploaded and premiums are paid

Alexander Industries, Arvada, CO Apr. 9, 2013 - Dec. 13, 2013

Admin/Booking Coordinator

●Gathering information from clients to find motivational speakers

●Speaking to clients about upcoming events

●Adding speakers to database

●Adding speaker profiles to our national website

●Drawing up contracts for speaking engagements for clients and speakers

●Taking credit card payments and checks for speaker bookings

Celebritize You, Thornton, CO (Tampa, FL) Apr. 2011 – Jan. 2013

Personal Assistant

●Writing articles and blogs for clients

●Creating websites for clients

●Creating Press Releases

●Creating and managing client social media accounts

Austin Escrow & Title, Westminster, CO Apr. 2007 – August 2009

Title Processor

●Searched public records and examined titles ranging in complexity to determine status of title or established chain of title

●Prepared worksheets and title reports

●Reviewed reports and addendums for accuracy and forwarding to Legal and Support staff

●Responsible for processing all title requirements to get the file ready to close, including calling on property taxes and calling on HOA fees and water charges

●Responsible for ordering payoffs and surveys, clearing titles and preparing packages for settlement

●Contacted real estate agents and lenders while preparing file for closing

HVH Transportation, Denver, CO Nov. 2003 – Jan. 2007

Secretary/Receptionist

●Answered and routed calls

●Maintained driver logs

●Assisted owner with lease contracts

●Correspondence

●Data entry



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