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Customer Service Manager

Location:
Norfolk, Virginia, United States
Posted:
January 29, 2018

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Julie Taylor

**** **** *** **. *******, VA ***** ac38u6@r.postjobfree.com 757-***-****

Objective

Motivated manager with over 10 years of experience with team leadership in the restaurant and hospitality industry. Proficient in sales, management duties, customer service, and conflict resolution.

Experience

General Manager 03/2017-08/2017

Joe's Crab Shack- Hampton, VA

Coordinated all Business functions for team of 30+ employees.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Reconciled and reported discrepancies found in records. Complied with company policies, procedures and regulations

Communicated with customers, employees and other individuals to answer questions and explain information.

Managed the day-to-day tactical and long-term strategic activities within the business.

Coached and mentored several team members by offering constructive feedback and taking interest in their long-term career growth.

Drafted business plans, budgets and monthly and quarterly business reviews.

Assistant General Manager, 02/2016-03/2017

Wawa – Suffolk, VA

Supervise all operations of convenience store and enforced safety, health and security rules

Ensured all categories within the store were maintaining the specific margins

Created an innovative sales strategy and incentive program that increased sales and developed a program to ensure quality and consistent training for all new employees

Recruiting, training and motivating staff. Responsible for promoting and terminating employees when appropriate

Inventoried stock and re-orders when inventory dropped to a specific level and monitored sales activities to ensure that customers received satisfactory service and quality goods

Managing the entire staff of the restaurant and coordinating their work schedules

General Manager, 04/2012 to 02/2016

Ruby Tuesday – Suffolk, VA

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Correctly calculated inventory and ordered appropriate supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Assistant General Manager, 09/2011 to 04/2012

Schlesinger's Chophouse – Newport News, VA

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Prepared for and executed new menu implementations.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Manager, 09/2010 to 09/2011

Golden Corral – Newport News, VA

Correctly calculated inventory and ordered appropriate supplies.

Led and directed team members on effective methods, operations and procedures.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Assistant Manager, 06/2003 to 09/2010

Olive Garden – Chesapeake, VA

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Correctly calculated inventory and ordered appropriate supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Led and directed team members on effective methods, operations and procedures.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Education

Associate of Science: Computer Science, 1999

Tidewater Tech - Norfolk, VA

References

references available



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