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Data Entry Computer Operator

Elmhurst, New York, United States
January 29, 2018

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Saint Mary Church, Queens, NY Nov. 2013 – Present

Help Desk Support

• Provide support and technical issue resolution via email, phone and chat

• Understand client's business/software needs

• Installing, upgrading, and repairing workstations and server hardware and operating systems

• Maintain computer resource policies, procedures programming guidelines and technology curriculum processes.

• Provide solid technology and connected learning opportunities for children, teenagers, adults and seniors, with an emphasis on computer literacy, community engagement and/or leisure activity.

• Support of Internet connectivity including router and firewall configurations

• Working with clients to provide technical and follow-up support related to key business applications

• Cleaning viruses from infected devices

National Bank of Kuwait – NY, New York, NY Feb. 1998-October 2013

Senior Computer Operator

• Operated IBM AS400 (Midrange), SQL server, LAN or WAN and (TANDEM) eGIFTS on daily basis.

• Supported SWIFT, CHIPS and FED. Regularly monitored all lines to make sure they are running smoothly, and shut down all lines before End of Day process. Reconfigured the lines during the FED or CHIPS disaster recovery tests. Downloaded and installed all software needed for hardware upgrades.

• Monitored / recovered End of day operation activities ensuring all critical tasks and routines (service shutdown and all backups and offline jobs) are in accordance with daily checklist. Ensured all tasks are completed according to schedules and procedures.

• Coordinated communications between bank staff and various vendors regarding late day processing problems.

• Monitored and handled user inquires and requests for assistance with application problems, window server and reports, escalating as necessary to ensure prompt resolutions.

• Documented all system and operational problems in appropriate logs.

• Recommended changes and updated IT operational procedures and policies.

• Regularly reviewed technical procedures and documentation to maintain skill level and enhance job knowledge.

• Participated in mandatory testing and implementation of various IT related systems and projects.

• Performed miscellaneous administrative tasks (maintaining computer supplies, inventory control, vendor liaison, invoice review, etc.) as requested.

• Provided backup and assistance for all functions within the computer operations environment as required.

• Handled technical activities related to system maintenance, problem resolution, equipment installations, setup etc.

• Addressed user inquiries and requests for assistance with application problems, hardware, and reports.

• Maintained and updated Access, SQL databases created for IT Billing Department.

• Adhered to all pertinent laws and regulations governing AML/CTF including the BSA/USAPA as well as all bank policy and procedures governing.

Rainbow Company, Brooklyn, NY October 1997-Jan1998 Computer Operator

• Operated IBM AS400, dispatched and escalated technical problems to support users.

• Monitored, rerun job batches. Printed and distributed reports, run backup tapes.

• Assisted with various technical issues.

Amoun Pharmaceutical Industries, Cairo, Egypt March 1994-April 1997 Computer Operator

• Operated IBM AS400, maintained and backup the system, applied new releases, printed reports, creating and running Queries, and worked with MAPICS.

• Operations troubleshooting, data entry.

St. George High School, Cairo, Egypt Sept. 1992-February 1994 Computer and Technology Teacher

• Taught high school students in different grades the required curriculum of computer and technology knowledge.

BTM Company, Cairo, Egypt May 1989-August 1992 Data Entry

• Entered purchase orders and invoices, printed reports.


Ain-Shams University, Cairo, Egypt Sept.1985–Sept. 1990

Bachelor’s Degree in Mathematical and Computer Science

Major: Pure Math and Computer Science



• IBM AS400/series – Midrange System-Mimix



• Ongoing study of SQL Database

• Midrange and PC/LAN’s/WAN’s proficiency

• Knowledge of Microsoft Office applications.

• PASCAL, BASIC, COBOL, LOGO, CL, Hands-on expertise with Servers and Central Computing Systems

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