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Customer Service Administrative Assistant

North Ridgeville, Ohio, United States
January 29, 2018

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*** ********* ******

Elyria, Ohio 44035



Experienced administrative professional recognized for providing first-class, quality customer service. Capable of delivering comprehensive clerical support in a team environment. Highly proficient in all MS Office applications. Specific experience in the areas of healthcare, manufacturing and finance.


Administrative and Clerical Support

Document Management – Composed, typed, and transcribed correspondence, forms, reports and other written communications as required. Prepared department PowerPoint presentations on monthly basis. Experience using Dictaphone. Able to type 50 wpm.

Multi-Office Support – Handled insurance verification for three satellite offices. Assigned as primary office administrator for CFO and staff of 20 people.

Scheduling – Recruited by low performing department to improve appointment times. Achieved full schedule adherence within 12 months.

General duties – Maintained efficient office operations by: ordering supplies; receiving, sorting and distributing mail; filing and copying.

Software – Epic Medical Records, Soarian Medical Records and Financials. NAV, Lawson, and Peoplesoft.

Customer Service

Outbound Calling – Contacted patients via phone to confirm or obtain missing demographic information, quote/collect patient cost share, and provide visit instructions.

Issue Resolution – Acted as a liaison to hospital staff to ensure prompt resolution of pre-existing, non-covered, and re-certification issues.

Accuracy – Verified and updated key data points with patient/client during registration process.

Exceptional Service – Four-time recipient of MetroHealth Customer Service Excellence award.

Financial Operations

Payroll & Timekeeping – Responsible for calculation of bi-weekly payroll wire transfers and filing reports. Served as timekeeper for the Finance department using KRONOS software.

Journal posting – Calculated patient cost share amounts; received and recorded payments for services rendered. Posted journal entries for the month end close.

Statement Preparation – Prepared financial statement graphs and census reports. Maintained daily worksheet of over 1,000 appointments.


Health Care – Various contracted positions held at Southwest General, Express Seed, University Hospital, Cleveland Clinic and Parallon (2010-17), Psychiatry Assistant for Metro Health (2005-10), and Administrative Assistant for Community Health Partners (1998-2003). Also served as in-home caregiver to ailing family member.

Manufacturing – Administrative Assistant for Moen Incorporated (1996-98)


Certificate, Secretarial/Word Processing – Bryant and Stratton Business College, Ohio 1991

Recipient of the Outstanding Academic Student Award

Certificate, Patient Access Registration – MetroHealth Medical Center

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