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Customer Service Project Manager

New York, New York, United States
50k to 60k
January 29, 2018

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Frederick R. Henry

Cell Phone 718 *** ****

Skype # 1-718-***-****


From August 2014 until January 2017 I was out of the country in Belize caring for an elderly parent. I returned to the US in January 2017 and began looking for work.

Cardinal Games, Long Island City, NY 10/2013 - 07/2014

EDI Application Analyst

Working on a migration Project moving from EDI Dos platform to an AS400 platform.

Primary responsibility: setting up trading partners and transactions onto the AS400 system.

Create all mapping instructions using DiCentral platform for mapping and translation.

Setting up communication with Van and AS2 trading partners.

Testing all transaction sets, work flow from DiCentral to As400 upload.

Review all upload for accuracy between Di Translate, Mapping instruction, and AS400 iSeries, Order Management system.

Where necessary make all adjustment to mapping instruction, or review AS400 performance.

Computer Generated Solutions, New York, NY 2/2012 – 9/2012

EDI/Project Manager

Set up Service Level Agreements and Trading Partners.

Mapping and delivering maps on the client servers.

Daily migrations from Gentran to Evision 5.2.

Troubleshooting issues for clients EDI functionality.

Sandvik Tooling, Fair Lawn, NJ 10/2005 – 12/2009

Application Analyst

Monitored daily communication and upload into each client application system.

Set up testing and place into production new trading partners.

Mapping and testing all transaction.

Set: 850(PO), 810 (INV), 855 (PO ACK), 856 (ASN).

Manage customer service and support: reviewed and made adjustments to implementation guide as per customer’s request. Worked on all incident service tickets open by clients and customers, relating to EDI issues.

Following ITIL (IT Infrastructure Library) process for service support.

Making sure the integrity of both inbound and outbound data meets EDI standard.

Worked with developers to ensure harmonization between X-12 Standard and Applications files.

Supported four division of Sandvik, each with their own unique EDI translator and Application Software.

EDI platform: Mercator Trading Partner/ PC32, Trusted Link Version 6.0, and Extol Integrator.

Application platform: AS400 iSeries, Mainframe IBM

Worked as part of a migration team for two years, moving all four companies onto Sandvik B2B Global platform. Supporting the daily EDI function for companies in the process of moving.

Apparel Holding Company, New York, NY 8/2002 – 10/2005

EDI System Analyst

Set up new styles in the style file master.

Making sure UPC’s are generated and posted in company’s catalogue at Van Network.

Maintenance of address master file and shipping addresses information.

Updated EDI application file to Trading Partners implementation guides.

Trouble shooting communication problems and error transaction set.

Analyze charge backs base on noncompliance to EDI transaction set IBM AS400 iSeries companies main operation system.

Technical Skills

EDI Translator: Trusted Link 6.1, Mercator/TPPC-32, Extol Integrator, Gentran, Oracle EDI Gateway, Sandvik Operation Management, (OPMAN).

Vans: Easylink, Adventist (Profit-21), GXS, Direct connect (AS2).

Main Frame System: IBM AS400 iSeries, OEEN, ASI (American Software Inc.), Main Frame.

Programs: SOPIC "SAP" (Sandwich home grown), OPMAN, Sandvik Global B2B program for EDI, Windows XP, Professional, Microsoft Office Suite, Lotus Notes, XML Schema.


Heffley & Browne Business Institute, Business Administration


Inovis: Trusted link Mapping and Advance Mapping.

AMA: Customer Service Excellent.

Martin Training: Core Project Management.

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