Customer Service Sales

**** ******** ***** *******, ** *****

****************@*****.*** 407-***-****

Victoria Richetti

Professional Experience

Care Accounting Services

Part time Book Keeper (September 2016- Present)

Making sure all accounts match the statements. In the case that things in accounts differ from the statements then drill down the issue(s). Fix the issues and make sure everything is correct based on the statements. Reconcile accounts monthly and at years end preparing for tax season.

Levi's Jeans

Stylist (October 2016-February 2017)

Customer service, cashier, recovering the store, making sure clients found item(s). I helped over 30 clients each shift find the size jeans they were looking for. Going in the stockroom to find any merchandise that wasn't on the floor. Help clients put together outfits when assistants was needed.

Bloomingdale's

Gift Registry (September 2015-October 2016)

Giving a comforting experience to couples setting up a gift registry for their wedding. Helping them find houseware and domestic items that will make their lifestyle feel like home. Also helping sale associates on the floor with overflow and clean up. Calling and emailing brides, moms, and brides maids on upcoming events and item changes. Phone call orders,emailing concerns and questions. Making sure the bride has less to do and helping her and the groom through this exciting journey.

Planet Hollywood; Orlando, FL

Gift Shop Associate (February 2015-July 2015)

Greeted clients as they came in the door, told each customer the promotions available and helped them look for sizes on merchandise. Swept,mopped and vacuumed floor at the end of the night. Kept sales floor clean and easy for clients to find product.

Marshalls; Orlando, FL

Processing Associate (October 2014- January 2015)

Handled merchandise with care during shipments, stocking, and recovery. Processed all home department merchandise as well as processing clothes as well as handbags. Flexibly placed during inventory, markdowns, merchandising and recovery. Covered and stocked in other departments such as:

Fitting room

Women’s clothes

Men’s clothes

Handbags

Accessories

Luggage

Nordstrom; Orlando, FL

Home Sales Associate (June 2013 – August 2014)

Delivered an exceptional shopping experience for 100-150 clients weekly by advising shoppers about selected products and offering items based on client needs. Successfully built rapport with clients to meet and supersede personal revenue goals. Maintained visual organization and presentation of merchandise in home department while processing transactions, initiating new credit card accounts and organizing inventory.

Exceeded hourly sales goal of $65 by 23%, generating an additional $15 per hour.

Took initiative to handwrite notes to 200 past clients to build loyal client base.

Selected to coordinate seasonal store-wide events including white sales, Thanksgiving sales and Christmas promotions.

Received, verified, processed and scheduled delivery of 10+ weekly telephone orders.

Dillard’s; Orlando, FL

Bridal Registry Associate (October 2012 – June 2013)

Partnered with brides to create gift registry and offered guidance in the selection of registry items. Managed inventory, designed displays and set up new merchandise.

Successfully ran entire bridal department in the absence of manager.

Ensured timely follow up with brides via hand written correspondence and phone calls.

TJ Maxx Home Goods; Pensacola, FL

Associate (August 2011 – January 2012)

Explained layaway process to interested clients, returned unwanted merchandise to appropriate area, assembled furniture for display and monitored fitting room traffic.

Home Goods; Orlando, FL

Cashier/Sales Associate (November 2009 – August 2011)

Ensured visual organization and appealing presentation of merchandise while delivering exceptional service to clients. Assisted clients with locating desired items by contacting other TJ Maxx stores for inventory not available in current store. Checked out customers and made sure thry found everything okay. Helped clients find items they were looking for and answered any other questions.

Contact this candidate