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Customer Service/Administrative

Saint Petersburg, Florida, United States
January 29, 2018

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Milton Leon James

***** ****** **** **. ***** FL 33771



Energetic, results oriented office specialist eager to bring strong administrative skills to a growing company in need of top-level support. Efficient in completing multiple tasks simultaneously, delivering high quality results with little to no supervision and being articulate and friendly with a professional demeanor.



eXL Legal PLLC St. Petersburg, FL July 2013-current

Office Manager:

Ensure office runs smoothly in all aspects. Assumed lead receptionist responsibilities, answering incoming calls to determine needs and route to the appropriate contact within the firm. Greet visitors and ensure proper security measures are followed, oversee the issuing of badges for vendors and clients requiring firm access. Retrieve messages and voicemails. Provide support for mailroom in receiving and delivering internal and external mail, FedEx/UPS overnight packages and faxes. Scan documents into CaseAware and designated systems. Assist with special projects as needed, filing pleadings, defaults and foreclosure documents into the Florida E-portal. Generate pacer reports for the first legal complaint cases and completing e-service to opposing counsel as well as parties requesting service by U.S. mail.

Co-Ordinated Benefits Plans Clearwater, FL September 2011-June 2013

Customer Relations Representative:

Received incoming calls pertaining to members medical benefit coverage plan, exceeding productivity goals daily. Provided claim information and answered eligibility questions to determine plan coverage, exclusions and limitations. Investigated claims processing and payment irregularities. Coordinated with providers to ensure claims were processed accurately.

Allstate St. Petersburg, FL July 2003 – July 2011

Claims Report Administrator:

Inbound and outbound calls in call center environment where receipt of initial claims were reported and filed due to a loss of property. Provided customers with accurate information through the use and compliance of state insurance regulations relating to their homeowners and automobile policies with the utmost care and sympathy for each given situation. Supplied service type activities to customers which included but not limited to repair and the claims process from beginning to end. Also assisted insureds with competitor quotes.

Professional Development:

Gibbs High School, St. Petersburg, FL 1999-2003

Currently Taking Business courses at St. Regis University, CO 2012

(Working towards an associates in Business)

Selected Professional Development

Corel Word Perfect, Microsoft Excel, Microsoft Word, Lotus, Microsoft Access, Power Point. 45wpm.

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