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Manager Loss Prevention

Brick, New Jersey, 08724, United States
January 29, 2018

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Terry O’Rourke

* ******* *****, *****, ** ***** 732-***-****


June 2006 – December 2017 Field Operations Supervisor SORA Instructor Marion Security Agency

Policy/Procedure inspections, training and management of over 400 Officers at 60+ sites

Certified by NJ State Police as SORA (Security Officer Registration Act) Instructor

Create Post Orders for new assignments; amend existing as necessary

Organization/Planning of Special Events operations

Liaison between clients and Agency; resolution of field issues

November 2003-June 2006 District Loss Prevention Home Goods Stores

Initiated/conducted internal investigations in New Jersey, New York and Pennsylvania district

Conducted Compliance and Safety audits

Presentations to District and Store Managers on prevention/detection of fraudulent refunds Active involvement in Loss Prevention planning for new stores

August 2002-August 2003 Loss Prevention Manager (Corporate & Retail) Footlocker, Inc.

Supervision of Security operations at Footlocker Corporate Offices

Supervision of Loss Prevention operations at Flagship Triplex in New York City

Conducted internal investigations; trained staff in same

Participation in security plans for opening of two new retail facilities in Times Square

Oversaw five in-store Loss Prevention staffs in New York City Footlocker and Champs stores

Planned and organized crowd control measures and general security for numerous high-profile celebrity appearances in New York City Footlocker and Champs locations

Planned and organized crowd control measures and general security at the NFL Experience at

Super Bowl XXXVII in San Diego

January 1999-January 2002 Regional Investigator Warner Bros. Studio Stores

Initiated, conducted and completed internal investigations in 82 stores and one distribution center (major markets Miami-Detroit-Boston triangle; later expanded to all national markets.

Oversaw undercover detective program used throughout the Region

Interacted regularly with corporate, regional, district and store management and local police.

Assisted in development of vendor services including uniformed guards, alarms and armored

Co-developed and conducted store-level LP systems/equipment surveys

Located most of $400,000 stolen cargo containers shipment within three days of theft from Port of Baltimore. Tracked merchandise at flea markets, auctions, etc. Virginia to New York

October 1997-January1999 Loss Prevention Manager Warner Bros. Studio Stores

Directed LP operations for 7 New York City locations (World Trade Center, Times Square, LaGuardia, Brooklyn, Queens, Staten Island and the 75,000 sq. ft. flagship, 5th Ave. & 57 St.

Supervised security plans during extensive renovations at Flagship and Times Square stores

Managed a staff of 50+ uniformed guards in New York City stores

Interacted frequently with NYPD and Manhattan business associations for events preparation

Planned /supervised building and security arrangements for numerous Warner Bros. special events: celebrity appearances/autograph sessions, motion picture productions and various Warner Bros. art shows and displays of film memorabilia and movie wardrobe and props

Annually planned and supervised building security arrangements for New Year’s Eve Ball Drop at Times Square, including Millennium-sensitive and post-9/11 New Year’s Eves. This responsibility continued into and throughout above-cited Regional Investigator position.

May 1989-August 1996 Loss Prevention Manager Caldor Stores

Managed Loss Prevention/Security at various NJ stores, some multiple responsibility

Recruited/trained undercover staff in all locations

Conducted internal investigations, trained and encouraged staffs in same

Provided dispositions for shoplifting and fraud cases

Supervised Loss Prevention and Security aspects for shut-down of one retail location

Created and maintained store-level Loss Prevention programs used as corporate-wide model

September 1984-May 1989 Loss Prevention Manager Macy’s Stores

Duties and responsibilities as above

Saw promotion from store detective to Investigator to Department Manager during this period

January 1981-September 1984 Ken D. Grubbs Co, Inc. Field Investigator

Investigated residential and commercial burglaries and robberies in New York City for Federal Crime Insurance

Duties included photography, inspection of premises, securing of germane written statements from victims and law enforcement. Recommendations to adjuster regarding claim payment or possible fraud

Related Training and Skills

Wicklander-Zulawski Interview & Interrogation Techniques Basic Course 1984

Wicklander-Zulawski Interview and Interrogation Techniques Advanced Course 1999

National Retail Federation – Loss Prevention

Member of New York City APPL (Area Police & Private Security Liaison)

SORA Instructor Training by New Jersey State Police

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