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Desktop Support System Administrator

Merritt Island, Florida, United States
January 29, 2018

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Alexander Bruscino


(847) ***-****

IT Professional

Creative, solution-oriented professional with over 15 years of experience in desktop support, designing infrastructure, implementing technology to support large user groups.

Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully assist in all phase of IT projects from the needs analysis and requirements definition to vendor solution, implementation, and training.

Dedicated to the best in-class-service for stakeholders, delivering excellent customer service for end-users of all levels of skill and involvement.

Technology Summary

Operating systems: Linux/UNIX Distributions (Ubuntu, Debian, Slackware, Fedora, CentOS, FreeBSD) / Microsoft Windows (NT, 2000, XP, Vista, 7) and Windows Server (2003, 2008, 2010) / Apple OS X

Software: Microsoft Office 365 Suite / SpiceWorks / Amazon Cloud, Adobe Creative Suite / TestDrive / PhotoRec / Exim / Postfix / Sendmail / Asterisk / FreePBX / Apache / Lighttpd / IIS / MySQL

Networking: DNS / WINS / DHCP / TCP/IP / SNMP / SMTP / VPN / FTP / HTTPD

Hardware & Devices: Desktops / Servers / Mobile devices / Storage devices

Languages: PHP / jQuery / CSS / HTML / shell scripting (bash,ksh,etc)

Work Experience

Digerati Group Chicago, IL


June 2015 - December 2017

Managing over 100 different clients across the globe / deployment of proprietary firewall (developed in-house) / Solving all customer issues in a timely manner with satisfaction. / Took over VMware Horizon project and took it to completion.

●Design, configure VMware ESX, ESXi, vSphere 4 and vSphere 5 environments with VirtualCenter management, Horizon Workspace, ThinApp and

●VMware View desktop virtualization infrastructure (VDI)

●Firewall back-end development, deployment & Maintenance.

●Migration of websites (WordPress and others) to Plesk and cPanel.

●Complete migration from old Barracuda system to 3CX system

●Led desktop imaging deployments

●Escalation for all spam/email filtering on Barracuda Spam firewall

●DevOps for hosted services (web) and Cloud Services

Photogenic, Inc Chicago, IL


March 2013 - June 2015

Provides exceptional Tier 1, 2, and 3 remote and on-site support for desktops, mobile devices and digital SLR cameras for Photogenic Inc. employees present at over 30 distinct tourist venues across the country. Develops and implements unique photo capturing and printing ecosystems for each of Photogenic’s contracted locations, collaborating with each location’s IT and marketing teams.

●Improved Systems: greatly enhanced the wireless capacity of key, high-volume venues by introducing and support stat-of-the-art products, with an outcome of increase revenue & reduced technical issues.

●Proprietary Reporting Solution: developed email-based solution in Linux environment for tracking individual venue sales & customer count, enabling leadership to evaluate their business flow with a new perspective.

●Project Management: Led the IT team through successful damage recovery of a retired Windows Exchange server, followed by rapid migration of all user accounts to Office 365 with minimal disruption to operations.

●Enhanced Security: Created & maintained site-to-site- VPNs on Sonicwall to securely connect venues to headquarters.

Craftsmen Builders, INC Palm Bay, FL


February 2007 - March 2012

Served as a primary IT resource for a mid-level, independent construction business, providing multi-faceted support inclining web-based marketing, email server management, desktop support and infrastructure maintenance.

●Strategic Marketing: Designed, coded and implemented proprietary CRM (customer relationship management) portal for real estate agent partners. Portal provided them with access to Craftsmen Builders promotional and informational materials, as well as increased their visibility to their customer base through integrated marketing tools. Managed web content and email marketing services.

●Scaled Existing Services: Evaluated the business existing communications & technology systems and excited a comprehensive overhaul of email, phone & web services to create a cost-efficiencies while still meeting business needs.

J&B Importers Miami, FL


January 2005 - January 2007

Desktop support for 11 facilities located around the country for a large-scale bicycle distributor. On-site maintenance of all machines & devices at


●Security: Identified critical malicious activity on the existing email server, and led the migration to a secure, UNIX-based email server.

●Company-Wide Consistency: Rolled out 250 PC refresh across the entire company, ensuring operation parity between all offices.

●Custom Web Application: Designed, coded & launched an intuitive web application called Wheel Calculator, built for customers and retailers to facilitate easy access to a large bicycle database of wheel specifications.

● Contract Work: Post-employment request to return for a fifty computer refresh, updating their proprietary Point of Sale software. In addition, identified and removed malicious phishing site hosted on their web server, avoiding a company-wide outage.

Other Relevant Experience

NiSource Hammond, IN


October 2012 - January 2013

Decommissioned, refreshed and configured fifty server; network cabling, termination & testing.

ICE/NYSE Chicago, IL


January 2012 - August 2012

Assisted in the move & expansion of existing data center. Installation and configuration of blade servers, routers & switches in collaboration with off-site system administrators; network cabling, termination & testing.

Marriott Hotel San Diego, CA


April 2002 - March 2004

Ran, terminated & tested RG6 and Cat5 low-voltage wiring for a large scale commercial building with over 500 units.


Art Institute of Fort Lauderdale Ft. Lauderdale


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