Customer Service Manager
Resume:
Rebecca Dinapoli
Morgan Hill, CA. 95125
******.**********@*****.***
Objective
My goal is to obtain a challenging position with opportunity for growth where my excellent customer service skills and qualifications can be used to our mutual benefit.
Qualifications
Excellent Customer Service, detail oriented, self starter, mortgage loan origination, retail sales, retail management, mortgage loan underwriter ability to work with all levels of personnel, Lotus Notes, AS400, Microsoft Word, Excel, Service Delivery Manager, team player, Customer Service Manager, Project Manager, Office Manager, Technical Alliance Manager, Operations, Account Manager, Marketing Development Manager, Commercial Furniture Sales: space planning and office design.
Work Experience:
3/2016-Current: First American Exchange
1031 Exchange Assistant
National 1031 Exchange Office, receipting in wires, sending wires and approving wires, receipting in checks, cutting checks, prepare Calif 593 & 593V, entering new purchases, review executed exchange docs for accuracy, close out files, prepare 1031 exchange docs, answer all incoming phone calls,, excellent customer service, contact title offices for follow up documentation, Excellent Customer Service.
8/2015-Current: Sonoma Creamery
Brand Ambassador
Introduce new product to customers by doing tastings in assigned grocery stores, attracting customers to the display table by talking about the nutritional values, great taste, local company, and offering paring and serving suggestions, consistently exceeding sales goals, set up demo per Sonoma Creamery guidelines, following all food safety guidelines and leaving the area cleaner than when I arrived.
08/2011-12/2014: Regional Lender Center: Fidelity National Title
Escrow Assistant
National Title & Escrow production office: Review prelims for accuracy, verify vestings & legal descriptions, obtain releases of liens, order payoff demands, deliver all documents to lenders, make amendments to prelims, answer phones and handle general email box. Excellent customer service.
12/2013-09/2015: Aidells
Brand Ambassador
Perform Aidells Demo’s at assigned retail grocery stores: Developed great rapport with all meat managers, discuss product, availability and their expectations from my demo. Set-up demo per Aidells standards, cook and talk to customers about the high standard of products while they are tasting. Ability to listen and offer suggestions to different recipes and other Aidells products. Insure my demo area is cleaner when I leave than when I arrived.
4/2011- 8/2011: Record Flow, Tuscan, CA
Medical Record Technician: (Contract Position)
Daily appointments are assigned at individual doctors offices. My assigned job is to scan or copy (using EMR) all requested patient records. At the end of the day they are uploaded to QC for validation.
8/2008- 04/2011: SV Group Inc. Santa Clara, CA
Office Manager / Operations
Manage Customer Service and Technicians. Answer multi-line phones, training new employees, service all calls within SOW’s and Maintenance Contracts, enter all service calls, issue work orders, PO’s, tickets, and close with detailed information. Continuously keep Customer IT departments up to date on calls and close. Follow all escalations procedures per each customers SOW including working with individual IT managers. Preparing contractor contracts, PO’s, RMA’s, quotes, preparing customer site logs (including: inventory of all IT equipment (computers, printers, servers, switches, wireless routers, access points with locations on site, model number, asset tag serial number and pictures), map of the site, information regarding the company, directory and phone numbers, etc. Ordering parts, interviewing and hiring employees and contractors, on-call 24/7, receiving all time sheets/invoices and approving for payment. Excellent customer service.
10/2005 – 08/2008 Countrywide Home Loans
Mortgage Loan Consultant- San Jose
Sales, excellent customer service, marketing direct to customers, realtors (planned, marketed, sponsored and gave DRE classes to realtors), etc. Met with potential customers, reviewed financials and consulted them on their mortgage options. Handling loans from application to funding. Approximately 90% of my business from referrals.
05/2002 – 10/2005 World Savings Home Loans
Account Executive-Sunnyvale, CA
Excellent customer service, certified underwriter, sales, marketing direct to customers (planned, marketed and gave first time home buyer seminars), realtors (planned, marketed, sponsored and gave DRE classes to realtors), etc. Met with potential customers reviewed financials and consulted them on their mortgage options. Handle loan from application to funding, with 90% of business from referrals.
05/1996-05/2002 McWhorter’s Stationery / US Office Products
Store Manager / Account Rep / Market Development Manager
Excellent customer service. Cashier, store manager, vacation relief for the district store managers, maintaining P&L’s, schedules, payroll, inventory, ordering, sales planning, displays and working with all levels of personnel. Promoted to account representative, handling outside sales for the store, managing the district sales reps for 10 stores including marketing and developing new business, corporate sales leads, corporate furniture, space planning and design, quotes, order entry, issuing PO’s, scheduling delivery, overseeing installations and approving invoices. Started as a cashier and moved up the ladder with McWhorter’s.
05/1992-05/1996 The Office Place
Store Manager-Redwood City
Excellent customer service. Scheduling, inventory control, cashiering, merchandising, product display, inventory replenishment. Planning and ordering for ads, payroll, training, vacation relief for other store managers, managing P&L and all aspects of running a retail store. I started as a cashier and worked up the ladder to store manager.
06/1985-05/1992 Thrifty Drug Store
Store Manager-San Jose
Excellent customer service. Scheduling, inventory control, cashiering, merchandising, product display, inventory, replenishment, planning and ordering for ad’s, payroll and training. Vacation relief for other
store managers, managing P&L and all aspects of running a retail store. I started as an Ice Cream Scooper and worked my way up the ladder to management.
References: Excellent and available upon request
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