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Customer Service Management Data Entry Public Relations Bartending

Location:
Sacramento, California, United States
Posted:
January 28, 2018

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Resume:

NaTasha Howard

(***) *** - ****

ac38dw@r.postjobfree.com

CAREER OBJECTIVE

My objective is to obtain a position where I may utilize my work experience in a stable and growing work environment that provides me with an opportunity for professional growth and career advancement.

SUMMARY OF QUALIFICATIONS/SKILLS

Customer Service

Customer Retention

Call Center Floor Support

Data Entry 6,000 KSPH

Typing 35+ wpm

Advertising

Marketing

Public Relations

Escalations

Trouble Reporting

Sales

MS Word, Outlook, Excel & Works

EXPERIENCE

CHAMELEON RECORDS Jun 14 – Current

Co Founder/Director Of Public Relations (part-time)

Overseeing client, artist and public relations

Supervising and directing promotional activities

Coordinating special events

Locating and communicating with investors

Drafting and updating company business plan as needed

Developing marketing and advertising strategies

Responsible for hiring and training of employees

Responsible for Artist development

ACHIEVEMENTS:

Successfully helped develop Chameleon Records into an up and coming local record label.

Arranged and secured several major investments.

Successfully developed new talent into viable signed artists.

AMERICAN RECOVERY SERVICE Aug 10 – Mar 12

Account Manager

Performed light Skiptracing on customer’s with accounts in Repo status and

provided the information found to clients and vendors electronically.

Communicated with finance companies and local vendors via telephone and email to exchange pertinent information regarding leads on where the collateral was located

or seen.

Also, occasionally communicated with third parties who had inside tips on either the customer’s or collateral’s whereabouts.

Routinely created and sent electronic reports to both the finance companies and local vendors.

Communicated with customers who were cooperating with the Repo process to obtain

information on the collateral and secure pick up times and locations.

Attempted telephone contact with non-cooperative customer’s and or any co-signors

to make demands for the collateral.

ACHIEVEMENTS:

Consistently met and exceeded all productivity guidelines for Account Managers.

Recognized internally for having superior ratings on account load to successful Repo ratios.

TARGET Oct 09 – Feb 10

Retail Team Member/Cashier (Seasonal Position)

Greeted and assisted customers in finding the products they were looking for.

Answered product related questions and checked product availability within

the warehouse and also other Target store locations.

Worked in a highly structured team environment to keep the store in a very

organized and neat manner.

Stocked product shelves, worked in highly cold temperatures when stocking frozen

foods from the walk in freezer; Upselling and Age Verifications for certain items were

also a part of my job duties. In addition, from time to time I would fill in for the Dressing

Room Attendant as well.

Finally, I would like to add that I also provided extremely accurate cash handling skills, along with exceedingly high professional customer service levels.

ACHIEVEMENTS:

Internally recognized by Upper Management representatives for my high levels of professionalism, customer service, dedication and willingness to work as team-player.

Successfully completed my contracted Seasonal Employment Term with Target.

FFP GLOBAL CALL CENTER Jun 05 – April 09

Customer Service Rep./Floor Support Lead

Answered 60 – 90+ incoming calls a day.

Responsible for communicating with field agents, customer care, retention, data entry and sales.

Created and processed service orders.

Researched applicable databases for service information.

Provided Call Floor Support.

Trained and developed new customer service reps.

ACHIEVEMENTS:

Promoted to Floor Support Lead

Recognized internally for demonstrating great customer service and leadership as a Customer Service Representative and as a Floor Support Lead.

Excelled in a high stress environment with very challenging objectives.

Consistently earned bonuses for outstanding performance.

AT&T CALL CENTER Jan 03 - Sept 04

Local Service Associate

Answered and returned trouble report phone calls regarding local phone service.

Attained and entered information to create trouble reports.

Received and relayed repair time frames.

Answered/Returned and Resolved escalated phone calls.

Communicated with LEC's and technicians regarding MLT results and the findings of NID exams.

Responsible for customer care, retention, troubleshooting, appointment setting and data entry.

ACHIEVEMENTS:

Recognized internally for demonstrating great customer service and leadership as a Local Service Associate.

Achieved a high level of expertise in diffusing escalated situations involving irate customers by using great listening skills and excellent customer care.

Earned performance based pay increases as a result of outstanding performance.

EDUCATION

Bartending College (Sacramento, California) – Bartending/Mixology Certified Feb 15

American River College (Sacramento, CA) – Real Estate Jan 12 – Dec 13

Sacramento City College (Sacramento, CA) - Web Publishing Jun 04 – May 05

Sacramento City College (Sacramento, CA) – Real Estate Appraisal Aug 02 – Dec 03

Hampton University (Hampton, VA) - Communications Jan 00 – May 01

John F Kennedy High School (Sacramento, CA) – G.E. Diploma Received



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