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Customer Service Manager

San Antonio, Texas, United States
January 28, 2018

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E Jazmin Delgadillo

**** ******** *****, *** *******, TX 78233 (210) ***-****


To offer strong skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset to your company.


Senior Business Advisor

Pinnacle PEO Corp San Antonio, TX

Sept 2015 - Aug 2017

Help companies and non-profit organizations determine their immediate needs. Formulate an action plan to help save them money and keep them compliant by reporting to all appropriate agencies.

Introduce Pinnacle SolveHR utilizing popular media formats.

Work closely with Hubspot trainers to implement CRM and begin drip marketing campaign.

Maintain client relations utilizing CRM through Hubspot by sending weekly, monthly, quarterly, and yearly marketing according to industry and client interest.

Visit with prospects that show interest in learning more about PEO utilizing PowerPoint presentation, interactive seminars, as well as one on one sessions.

Meet and excel company expectations for continued growth.

Participate in local and neighboring city networking events.

Color Manager

Sephora, USA Northstar Mall San Antonio, TX

June 2012 – July 2015

Store operations, which included opening and closing procedures. Making decisions to ensure generated sales to maintain payroll.

Responsible for 60% of store sales.

DIC (director in charge) for designated hours in the day making on demand decisions to ensure cast effectiveness, client experience and cash wrap efficiency.

Effectively communicated with cast members, brand partners and leadership team with expectations for the day, week, month, quarter and year goals.

Ensured zoning for the day was effective with the day’s appointments, brand and/or special store events.

Delegated cleaning standards and organization for better overall presentation of merchandise by assigning AOP (area of pride) to cast and held them accountable.

Responsible for shipment, merchandising and animation changes in a timely manner in accordance with guide standards.

Developed cast members according to their career goals promoting self-growth and career advancement.

Worked hand in hand with Store Director and Specialist to achieve goal expectation regarding all aspects of the business.

Assisted with interviewing and pre-screening potential cast.

Staffing and Operations Coordinator / Temporary Category Supervisor

Victoria’s Secret North Star Mall San Antonio, TX

June 2009 – 2010

Staffing and Development. Interviewed, hired and trained associates.

CSL (Customer Service Lead) providing support throughout the store during assigned segments of the day. Maintained a “Best” standing within the district.

Merchandising by following “Brand Guide” in representation of the Limited Brands and their standards and overall desired appearance.

Floor set conversion

Supply and inventory ordering utilizing computer based system

Opened and closed store following procedure

Organized office paperwork and maintained

Owner / Director

Workflow Professionals San Antonio, TX

Mar 2007 to Dec 2010

Office Manager

Advertising and recruitment

Complete customer service including visits and troubleshooting ensuring satisfaction

Supervision of in house (4) and temporary staff (200+)

Sales, invoicing, collections and payroll

Planning and execution in banquettes for such companies as Marriott River Center / Riverwalk, Westin Riverwalk, Holiday Inn, Sunset Station, Horseshoe Bay Resort, etc.

Corporate Regional Manager / General Manager

Simply Staffing, Inc, Chula Vista, Ca

Oct 2002 to Dec 2006

Run and perform daily office activities as well as supervising two separate labor offices and corporate office.

Collections, A/R and A/P all-inclusive procedures.

Responsible for all workers compensation procedures including premium due calculations, claims and forms completion.

Assisted accountant with reconciliation, data entry (transferring of information from Paychex system to QuickBooks), chart of accounts, balance sheets, general ledger, etc.

Complete customer service to clients and employees.

Worked closely with Paychex for payroll procedures using Preview, maintained records using QuickBooks 2005 accounting system.

Participated in member services for San Diego Hispanic Chamber of Commerce, Building Industry Association, and American Staffing Association.

Liaison to San Antonio, TX and Las Vegas, NV offices. Traveled to both locations to help with initial office set up including employee training with QuickBooks, recruiting, application completion, sales, office procedures, workers compensation requirements and actions, installation of computer programs.

Sales / Office Manager

May 1997 to August 2001 Labor Finders, National City, Ca

Maintained office procedures including daily, weekly, monthly and yearly reports.

Dispatched an estimated 40 assigned temporary employees daily as well as managing 80 weekly dispatched employees.

Supervision of in-house staff as well as temporary employees

Responsible for weekly safety meetings for temporary staff according to OSHA standards.

Customer service to all existing customers.

Sales for office growth and job assignment availability estimating $55k weekly invoicing.

Named fastest growing office for California in 2000.


Century Business College, San Diego, Ca


Secretarial Word Processing and Business Management


S.T.A.R.T. program in association with Shea Homes

ASA Labor Law Accreditation

Paychex training seminar

7 Habits of Highly Effective People (Franklin Covey)

Certified Artist through Sephora, USA

Inbound Sales Certified Hubspot

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