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Customer Service Human Resources

Norwalk, Connecticut, United States
January 28, 2018

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Heather Benson

*** ******** ******

Stamford, CT 06902

Cell 203-***-****

Job Related Summary:

10+ years of experience in recruiting.

10+ years of experience in technical recruiting.

10+ years of experience in professional recruiting.

10+ years of experience in utilizing various ATS, job boards and social media channels.

10+ years of experience in the Corporate Recruitment Industry.

Portfolio Link:

Local Candidate.

Excellent communication and interpersonal skills.

Technical Skills:

MS Word, Excel, ProSearch, Brass Ring, Jobvite, Silk Road


Attended for an Associate’s Degree, Central Connecticut State College.

Professional Experience:

Stamford Health, Stamford, CT November 2016 – October 2017

Contract Recruiter

Provide full lifecycle recruitment for Accounting, Finance, Revenue Cycle, Operations, Marketing and Medical Professionals (RN, LPN, Medical Assistants and Practice Managers).

Define position requirements and sourcing strategy.

Post all positions internally and externally, negotiate fees with agency contacts as necessary.

Work with hiring managers to understand their needs.

Provide all sourcing, screening, interview scheduling and testing (depending on position) of candidates.

Handle all internal transfers, promotions and bidding process.

Negotiate offers, reference checking, background checks and onboarding.

News America Marketing, Wilton, CT November 2006 - May 2016

Senior Recruiter

Provided management with recruitment expertise for selection of exempt and non-exempt employees.

Provide full-cycle recruiting support to client groups in the areas of Marketing, Finance, Accounting, Human Resources, Legal, Technology and Operations.

Posted open positions internally and managed the transfer and promotion bidding process for current employees.

Utilized innovative sourcing and recruiting techniques to engage active candidates, strategically source and screened candidates using internet resources, traditional advertising, social media and employee referrals.

Collaborated with Human Resources, Management and Candidates and developed a strong understanding of department culture, strategy and talent profiles to deliver on the hiring needs of the department.

Conducted in-depth screens and assessed potential candidates for level of interest, qualifications, compensation, for all open requisitions and thorough understanding of the employee value proposition.

Ensured compliance with employment laws in regard to selection and staffing.

Responsible for weekly and monthly reporting to management on recruitment activities.

Conducted new hire orientations as well as managing the candidate experience and expectations throughout the recruitment process.

Assisted with performance appraisals, employee relations, HR projects and employee functions.

Supported college recruiting as needed, handled the summer intern program.

Citizens Communications, Norwalk, CT March 2006 - July 2006

Senior Recruiter (Contractor)

Provided full-cycle recruiting support to client groups in the areas of Marketing, Finance, Accounting, Human Resources, Legal and Operations.

Responsible for developing and building relationships with client groups in order to understand their needs.

Defined requirements of open positions and develop a sourcing strategy.

Creatively sourced candidates through a variety of channels which include: internet mining, job boards, networking, associations, etc.

Drove the recruiting process on hiring decisions and ensure that selections are made in a timely manner.

Assisted on special human resource projects as needed.

Gibbs College Placement Agency, Norwalk, CT March 2002 - January 2006


Maintained the overall operations of the Revenue Placement Department as the income producing agency at Gibbs College.

Developed annual plan, budget, strategy and calendar for the Placement Department.

Prepared weekly and monthly Placement reports.

Met and exceeded monthly, quarterly and annual placement goals.

Full-life cycle recruiting of accounting, finance, sales, marketing, customer service and legal professionals.

Handled recruiting for all agency and in-house openings.

Developed position listings through employer on-site visits, events, mailings and marketing activities.

Matched candidates with position listings, arrange interviews and implement fee policy.

Interviewed students, alumni and outside candidates, assess the placement potential and prepared for interviews.

Acted as Gibbs College Alumni Liaison responsible for placement service, special events, skill workshops and the quarterly newsletter for alumni.

Hipp Waters Associates, Stamford, CT January 1997 - January 2002

Senior Consultant, CPC

Permanent and interim staffing of office personnel including accounting/finance professionals.

Developed new business and service for all new and existing corporate clients.

Provided clients with relevant information regarding available services, pricing and contract guidelines.

Established applicant contacts through referrals and direct recruitment.

Secured job listings and prepare applicants for interviews.

Followed up with clients regarding interview process and applicant acceptability.

Completed Reference checks and applicant testing.

Processed all documentation and present to accounting personnel to ensure prompt billing and payment.

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