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Customer Service Administrative Assistant Dog Walker Guest Services

Location:
Kings County, New York, United States
Posted:
January 28, 2018

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Resume:

Profile

A creative and dedicated person, who is adaptable and versatile. Demonstrates maturity and consistent work ethic. Builds quality relationships with colleagues and clients. With a passion for learning and mastery, seeks new and challenging roles in different work environments.

Experience

Wag! January 2017-Present

Dog Walker

• Respond quickly and efficiently to walk requests via Wag! application.

• Execute basic training commands and safety protocols to ensure quality care for dogs.

• Actively engage with dog with games to enhance dogs’ mental and physical activity while outside.

• Track dogs’ progress and write detailed report with photo for owners’ review after each walk.

• Complete additional tasks at owners’ request (i.e. prepare fresh water and meals before or after walk).

exhale September 2016-Present

Manager-On-Duty/Guest Experience Associate

• Greet and invite guests to fitness studio.

• Develop lasting relationships with guests to enhance customer service and member retention.

• Support Studio Manager as administrative assistant for data entry, filing, and special projects.

• Exercise with members and staff to help build community and recruit for membership.

• Interface phone calls between guests and staff.

• Schedule classes and update members’ profiles in database.

• Sell fitness packages, services, and products using MINDBODY software.

SPARKS Group, Rockville, MD September 2015-July 2016

Staffing Supervisor

• Full life-cycle recruiting, interview preparation, interviewing and hiring of staff.

• Conduct telephone and in-person interviews utilizing behavioral-based interview questions to ensure a compatible partnership between both client and candidate.

• Communicate with clients to ensure the highest level of service in placement decisions.

• Complete thorough screening, documentation and reference checking of all field employees prior to placement decisions in order to comply with client requirements.

• Schedule and plan client meetings, lunches, and events in order to grow business relationships and meet customer service expectations.

Equinox Fitness Clubs, (Lincoln Park) Chicago, IL March 2014-September 2014

Front Desk/Café/Kids Club Associate

• Meet and greet members and guests to facility.

• Interface phone calls between guests and staff.

• Schedule appointments and update members’ profiles in database.

• Calculate and maintain product inventory.

• Sell fitness packages, services, and products using point of sale system.

Starbucks Coffee Company, Chicago, IL August 2014-September 2014

Barista

• Prepare and stock store products and display resources.

• Deliver food and beverage service.

• Anticipate customer and store needs with constant environment evaluation.

• Maintain clean and organized workspace.

• Sell food and beverage products using point of sale system.

Gray Talent Group, Chicago, IL January 2014-March 2014

Intern (Seasonal)

• Interface phone calls between clients and staff.

• Monitor and schedule auditions with actors.

• Update actors’ profiles on website and handle sensitive information and assignments.

• Draft emails, booking sheets, and casting appointment documents.

Seadog Entertainment Cruises, Chicago, IL 2009-2013

Sales Supervisor as of 2012. Hired as Deckhand and Ticket Agent 2009.

• Forecast daily goals, enter fiscal data, calculate and review daily sales trends and revenue.

• Collaborate with marine crew to ensure safe operations.

Provide tour details and guest services for passengers of Seadog and visitors of Navy Pier.

Sell tickets using point of sale system.

National Public Radio, Washington, D.C. 2008

Intern and Featured Performer

• Research and present potential daily news at board meetings.

• Run scripts during live programs.

• Organize mail, featured literature, and music.

• Participate in a musical piece by invitation.

Education

University of Illinois at Chicago, Chicago, IL 2008-2012

Bachelor of Fine Arts, Theatre Performance

Skills

Proficient in Windows & Macintosh; Microsoft Office: Word, Excel, PowerPoint, Outlook; MINDBODY; erecruit; Vendini; Citrix; EBMS; Aloha; Online search function; 60 WPM; Google Calender; Sharepoint; EClub; BlueSky; Starbucks POS.



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