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Administrative Assistant Customer Service

North Myrtle Beach, South Carolina, United States
January 28, 2018

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Terri Rorie

**** ****** **** **

Little River, SC 29566



Proven track record of providing attention to detail while providing quality service daily. Self motivated

individual with over 20 years’experience in the Health Care field. Have the ability to be flexible and adaptable to any and all environments. Highly skilled in all phases of the front office. Excellent time management skills with outstanding administrative skills. Demonstrates high-level of ethics, integrity, and cultural sensitivity when working independently or in team a setting. Encompass a strong work ethic with the continued desire to learn and develop professionally. Dedicated proven ability as a customer service representative motivated to maintain quality customer satisfaction and help contribute to the company’s success. Proven ability to establish rapport with everyone I encounter.


Medical Office Specialist, HCA; Little River, SC June 2017 Present

Claim denial research/review/correction of claims for proper coding, insurance, charge reconciliation

for proper filing of claims

Front Office-check in/out, registration, telephone triage, processing claim, collection of copays & outstanding balances

Diagnostic Testing, Urology Specialist of the Carolinas; Charlotte, NC Oct. 2016 May 2017

Verification and authorization of insurance of ancillary studies

Scheduling for ancillary studies with clinics and hospitals, assist in surgery scheduling, office appointments

Telephone triage

Coordinator, Allegheny Health Network; Pittsburgh, PA Dec. 2013 Oct. 2016

Administrative Assistant to physicians including calendar, reimbursements, office schedule templates and blocks

Verification/authorization/scheduling of insurance, ancillary testing, surgery

Assist with check in/out, collection of copays and outstanding balances, telephone triage

Administrative Assistant Senior, UPMC Women’s Hospital; Pittsburgh, PA Dec. 2012 Oct. 2016

Schedule appointments and department studies, check in/out, telephone triage

Identify and resolve charge reconciliation disputes, Office templates updating

Supervisor, Novant Health; Matthews, NC March 1980- July 2012

Supervise staffing in surgery scheduling and charges, key member senior management team,

Maintain daily flow of operating schedule. Creating, maintaining, monitoring of blocks and block utilization, report to management teams.

Medical records, insurance authorization


Central Piedmont Community College Charlotte, NC 2009

Kings College Charlotte, NC 1980


Over 20 years’experience with supervising a team including scheduling for the team and guiding the team to be successful and efficient. Reliable and driven having a broad scope of skills with experience in performing a variety of administrative and staff support duties in the health care setting which require a range of knowledge and skills of organizational procedures and policies. Excellent in time management, prioritization abilities, scheduling in multiple formats, arrangement of office meetings, calendars, experience with multiple software packages and EMR systems. Thorough experience with hospital floor staffing and multiple hospital and office departments: Administration, Medical Records, OR, Endoscopy, ER, Primary Care, Urology, Orthopedics, and Cardiology.

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