Administrative Assistant Customer Service
Resume:
Terri Rorie
Little River, SC 29566
********@***.***
PROFILE
Proven track record of providing attention to detail while providing quality service daily. Self motivated
individual with over 20 years’experience in the Health Care field. Have the ability to be flexible and adaptable to any and all environments. Highly skilled in all phases of the front office. Excellent time management skills with outstanding administrative skills. Demonstrates high-level of ethics, integrity, and cultural sensitivity when working independently or in team a setting. Encompass a strong work ethic with the continued desire to learn and develop professionally. Dedicated proven ability as a customer service representative motivated to maintain quality customer satisfaction and help contribute to the company’s success. Proven ability to establish rapport with everyone I encounter.
EXPERIENCE
Medical Office Specialist, HCA; Little River, SC June 2017 Present
Claim denial research/review/correction of claims for proper coding, insurance, charge reconciliation
for proper filing of claims
Front Office-check in/out, registration, telephone triage, processing claim, collection of copays & outstanding balances
Diagnostic Testing, Urology Specialist of the Carolinas; Charlotte, NC Oct. 2016 May 2017
Verification and authorization of insurance of ancillary studies
Scheduling for ancillary studies with clinics and hospitals, assist in surgery scheduling, office appointments
Telephone triage
Coordinator, Allegheny Health Network; Pittsburgh, PA Dec. 2013 Oct. 2016
Administrative Assistant to physicians including calendar, reimbursements, office schedule templates and blocks
Verification/authorization/scheduling of insurance, ancillary testing, surgery
Assist with check in/out, collection of copays and outstanding balances, telephone triage
Administrative Assistant Senior, UPMC Women’s Hospital; Pittsburgh, PA Dec. 2012 Oct. 2016
Schedule appointments and department studies, check in/out, telephone triage
Identify and resolve charge reconciliation disputes, Office templates updating
Supervisor, Novant Health; Matthews, NC March 1980- July 2012
Supervise staffing in surgery scheduling and charges, key member senior management team,
Maintain daily flow of operating schedule. Creating, maintaining, monitoring of blocks and block utilization, report to management teams.
Medical records, insurance authorization
EDUCATION
Central Piedmont Community College Charlotte, NC 2009
Kings College Charlotte, NC 1980
SKILLS
Over 20 years’experience with supervising a team including scheduling for the team and guiding the team to be successful and efficient. Reliable and driven having a broad scope of skills with experience in performing a variety of administrative and staff support duties in the health care setting which require a range of knowledge and skills of organizational procedures and policies. Excellent in time management, prioritization abilities, scheduling in multiple formats, arrangement of office meetings, calendars, experience with multiple software packages and EMR systems. Thorough experience with hospital floor staffing and multiple hospital and office departments: Administration, Medical Records, OR, Endoscopy, ER, Primary Care, Urology, Orthopedics, and Cardiology.
Contact this candidate