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Customer Service Representative

Location:
Richmond County, New York, United States
Posted:
January 28, 2018

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Resume:

George Julian Velez

** ***** ***** ****** ****** NY Cell # 929-***-**** Email: ac38ak@r.postjobfree.com

PROFILE

Highly motivated professional with General Office, Mail clerk, and exceptional customer service experience

Professional presence and ability to engage well face-to-face with customers/clients

Highly detail-oriented, friendly, and pays attention to detail

Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer

Known for going beyond and above to provide excellent customer service

WORK EXPERIENCE

TOYOTA UNIVERSE, 1485 Route 46 East, Little Falls, NJ (08/2016 – 8/2017)

Customer Service Representative

Greeted client and customers when they arrive and make them feel comfortable

Answered phones, take messages, re-route calls to proper person or proper department

Retrieved files, contracts, or leases for customers and clients

Sort and distribute incoming mail.

Receives. Sorts, and distribute incoming and outgoing mail and packages according to postal regulations and unite requirements.

Delivers and picks up mail and packages at local post offices when needed

Restocked supply closet with printing paper, ink, pens, paper clips, staplers, files and folders

Responsible for data entry of all customer and client information into the Car Dealership system.

Retrieve data from database or electronic files as requested

Responsible for vehicles and shuttling customers and clients

Checked cars in and tagged vehicle with appropriate tag number, and also take note of any damages done to vehicle prior to their visit

Prepared FedEx, DHL, & UPS packages to be shipped. Opened up incoming FedEx, DHL, & UPS packages shipped in for repair parts and bring the unit to internal repair technicians

Assisted Service Manager with additional responsibilities as needed or when requested

Scheduled service appointments. Obtains customer and vehicle data prior to arrival when possible.

Checked on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

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NEW ROCHELLE HYUNDAI, 125 East Main Street, New Rochelle, NY (09/2014 – 06/2016)

Hyundai Valet Porter/Customer Service Representative

Greeted Walk-in customers with a pleasant and friendly demeanor

Answered general repair questions, or contacted a technician to assist with technical questions

Opened up incoming FedEx or UPS units shipped in for repair and bring the unit to internal repair technicians

Scheduled service appointments. Obtains customer and vehicle data prior to arrival when possible.

Checked on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Checked cars in and tag vehicle with appropriate tag number, and also take note of any damages done to vehicle prior to their visit

HYUNDAI, 234 Route4, East Paramus, New Jersey (02/2014 –09/2014)

Hyundai Service Valet Porter

Greeted customers in a friendly manner.

Scheduled service appointments. Obtains customer and vehicle data prior to arrival when possible.

Provided a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'.

Checked on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Test-drive the vehicle or refer to the test technician as necessary.

Maintained Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Maintained a dealership-prescribed standard for “hours per customer repair order written.'

Understood and followed federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Followed all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

EDUCATION

High School Equivalency Diploma (GED)

SKILLS

Windows 10 MS Word Internet Explorer Hardware Software



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