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Customer Service Active Directory

Location:
Aiken, South Carolina, United States
Posted:
January 28, 2018

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Kenneth R. Littler

*** ***** **.

Aiken, SC *****

Home: (803) ***-****

Cell (803) ***-****

Home Email: ac38a9@r.postjobfree.com

https://www.linkedin.com/in/kenneth-littler-abb52964 US Army Retired.

Resume of Kenneth R. Littler

Professional Skills

Capable and dependable information and communication technology professional with over a dozen years of experience in customer-facing and in-house support roles. Would be an asset to any organization which values the following abilities and attributes:

Advanced Troubleshooting Methodologies

Superior Communication Skills

Infrastructure Design & Implementation

Team Building & Leadership

Mobil Device Installation

Documentation & Record-Keeping

Customer Service

Root Cause Analysis

Project Coordination

Hardware

Dell Mobile and Desktop Computing Systems, Structured Cabling, PABX/Key Systems, Fluke Network and Cable Testers, Network Cable Management, Cisco Blade & Rack Servers and more. Network Hardware

Switches (Netgear GS724T v3 and Cisco SLM2048 48-port), Routers (Cisco 2800, 1800 and others), ASA/Firewalls (SonicWall), VoIP (Avaya, Cisco), WAP (Cisco and Netgear AC), and more. Software, Protocols & Tools

Windows, Apple IOS, Net Work Encryption, VMware, IEEE 802.(1,3,11), TCP/IP, MDT, DAD drives and more.

Professional Experience

1 year State Bank June 2016 to June 2017

Sr. Desk Side Support Analyst \ Network Technician

Install and maintain Teller station and validaters.

Identifies and solves issues, problems with network users by diagnosing Network and Desk Side performance.

Provide voice and data Information Management and Communication repair services.

Assist in Install and configure of network enterprise-grade switches, routers, firewalls, and other equipment when needed.

Install LAN/WAN structured cabling.

Install and configure Shortel VoIP systems.

Perform Layer 1, 2 troubleshooting.

LAN and Active Directory.

Windows, Apple IOS, VMware, IEEE 802.(1,3,11), TCP/IP, OSI, Net Extender. 10 years Parsons Corporation Salt Waste Processing Facility April 2007 to March 2016 Sr. Desk Side Support Analyst \ Network Technician

Identifies and solves issues, problems with network users by diagnosing Network and Desk Side performance.

Provide voice and data Information Management and Communication and repair services.

Assist in Install and configure of network enterprise-grade switches, routers, firewalls, and other equipment when needed.

Install LAN/WAN structured cabling.

Install and configure VoIP systems.

Perform Layer 1, 2 troubleshooting.

LAN and Active Directory.

Windows, Apple IOS, VMware, IEEE 802.(1,3,11), TCP/IP, OSI, Wireshark.

Document management system configuration (EDMS), and remote Tier I & II technical support for CAD users.

3 years Bamberg County Hospital and Nursing Center March 2003 to March 2007 IT MIS Director

Provide the long term and daily management of over 600 Dell network computers. To include installing software. Maintaining systems and network integrity, Avaya phone support.

Servers include; 2000, 2003, Exchange, Sql, Unix, NT and CPSI.

Design and implement LAN/WAN infrastructure and structured cabling.

Implement, install and maintain internal and external web sites. Picture Archiving and Communication System for telaradiology, E-sign, physician order entry (internal and external), Wireless network system for tablet, pc’s / chart carts, Automated Help desk. 3 years Lanier Healthcare - Field System Engineer March 2000 to March 2003 Field Service Engineer

Provided voice and data installation, server maintenance / repair services for 17+ Hospital clients across the southeast region, specializing in VoIP and dictation.

Identified network issues and problems by diagnosing network performance.

Installed, configured and maintained VoIP and PBX systems.

Designed and implemented multiple medium to large client LAN infrastructures for VoIP and dictation data. (Voice Write systems.)

Performed Layer 1, 2 & 3 troubleshooting.

Education

North Central Institute of Technology, Clarksville, Tennessee University of Maryland, Darmstadt, Germany

Kansas State University, Manhattan, Kansas

TRAINING

NES Org/User Maintenance Training Course

Motorola, Scottsdale, Arizona

Signal Support system specialist

Department of the Army, Ft Sill, Oklahoma

Unit Supply Specialist Course

Department of the Army, Ft Eustis, Virginia

Revised Battle Field Electronic SOI/CEOI Systems Department of the Army, Ft Huachuca, Arizona

Unit Level Communications OP/MECH Course

Department of the Army, Bad Tolz, Germany

Sig-9 Support Specialist

Department of the Army, Bad Tolz, Germany

Frequency Management Course

Department of the Army, Ft Huachuca, Arizona

Basic Non Commissioned Officers Course /31U (A+, Net+, MCSE equivalent) Department of the Army, Ft Gordon, Georgia

VW-NT to include OS-2 WARP

Lanier, Atlanta, Georgia

CQUENCE Transcribe/SQL -6.5 / 7.0

Lanier, Atlanta, Georgia

CIE – Master Integration Engine Lanier, Atlanta, Georgia

ITIL

Bankers Academy

Critical Thinking Writing Speaking Active Listening Computers and Electronics Customer and Personal Service Complex Problem Solving Telecommunications Time Management Judgment and Decision Making Monitoring Instructing Service Orientation Systems Analysis Engineering and Technology Administration and Management Operation Monitoring Troubleshooting Communications and Media Repairing Installation Programming Desk Side Support Medical Information Director Technical Field Support Technician Local area network Reliable Customer service orientated Troubleshoot Fix Repair Manage Windows Office Adobe DAD drives MDT drives.



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