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Professional Experience Manager

Location:
Bengaluru, Karnataka, India
Salary:
50000
Posted:
January 30, 2018

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NAGARAJAN.P

Mention Address

Contact No: 988*******; Email: ac384l@r.postjobfree.com,ac384l@r.postjobfree.com

#**,****** ****** ********* *****, B T S Road Adugodi Post Bangalore-30

DESKTOP / IT SUPPORT PROFESSIONAL

Seeking challenging assignments with reputed organization recognizing my true potential and providing sufficient avenues for professional growth nurturing technical skills and competencies

PROFILE

An articulate hardware & networking, Software professional with 9 years’ experience across Assistance Manager IT, System Hardware & Software, Trouble Shooting, Servicing, web designing, Photoshop, Installations and Networking. Lastly associated with Adea Solution as web designer

Proficient in Adobe Photoshop, Dream Weaver, CSS, HTML & Flash, Action Script, Tally Accounting Software. Apt in Project Management, Multimedia, Website & Software Development, Hardware Management, ERP etc. Experienced in designing websites, Illustrations, logo designs, creative drawings and Flash presentation.

Technical knowledge & proficiency in system administration, Windows server 2003 installation, Active Directory, Network maintenance, Hardware Maintenance, Configuration, Installation, troubleshooting of Networks, Operating Systems, Windows (All versions) and the willingness to learn and effectively apply new technologies

Fast learner, keeps abreast of latest technologies, adept at developing and promoting analytical software/networking solutions, capable to switch to allied or varied technologies depending on project requirements

Excellent relationship management skills & ability to conceive efficient solutions utilizing technology.

TECHNICAL SKILLS

Tools

Photoshop

Databases

MySQL, Tally 6.2

Platforms (Middleware Systems, Operating systems, Environment)

Operating system, Windows xp, windows 2000, NT Server,

LAN, WAN, MAN, connection.

Software installation, DHCP server, DNS server, Backup recovery,

System assemble and disable, Trouble shooting,

Methodologies

Object Oriented

Languages/Concepts

PHP,HTML, CSS, C,Cobol

TECHNICAL AREAS OF EXPERTISE

Having thorough knowledge in Installation Windows 98, windows NT 4.0,Windows 2000 server, Windows 2000 professional, windows 7 & 8.1, Windows 2003 server

Running application in windows

Input all customer information into computer system keeping confidentiality in mind at all times in CRM

Built and troubleshot common and specialized network configurations based on customers' needs.

Managed Disk and storage management & Managing user and grouping.

Having sound knowledge in TCP/IP, IP addresses, TCP/IP service, Remote connectivity, Network security & Testing and troubleshooting networks

Configured platforms including windows 98, windows NT 4.0,windows 2000 server, windows 2000 professional, windows XP

Configured TCP/IP address and domain, server and workgroups for the training purpose and Internet across the network system hardware requirement.

Outlook & MS outlook Configuration

Internet information Service IIS 5.0 & IIS 6.0 (website hosting, Ftp Server)

Infra Helpdesk Tracking once in 3 hours Clear the E-ticket (E-Savitha)

Application Support Like CRM, Wooqer, SIM, BIP, RAMCO,POS and Eshopaid Retailing Application

PROFESSIONAL EXPERIENCE

ADEA SOLUTION Mar’08-Sep’09

Multimedia Photo Shop & Desktop Support

Project Handled

Title

NAMAMI

Client

Government of India

Description

Digitization of Manuscript

Duration

Mar’08-Oct’09

Team Size

10 Members

Role

Scanning and Image Enhancement

Tools and Methodologies

Worked as a Assistance Team Leader IT in Spice BPO, Bommanahalli, and Bangalore Duration: Nov 2009 to August 2011.

Worked as a IT Executive in Lifestyle International Pvt Ltd (MAX Retail Division), Bangalore. Duration: December 2011 to December 2013.

Role : IT Executive

Employer : Lifestyle International Pvt Ltd (MAX Retail Division), Bangalore.

Responsibility

Ensure that all Computer systems at back office and Point of Sale machines are in working conditions. In case of any issue at Point of Sale either replace with standby Point of Sale machine or resolve the issue on priority basis.

Ensure availability of LAN, WAN & internet connectivity. In case of any issue, escalate to service provider and ensure the solution.

Ensure smooth function of ORPOS application at store and perform jobs directed by corporate IT.

Vender coordination Inward and Outward Process

Good in documentation and maintaining the IT inventory

Link down Issue LAN/WAN Management to Vendor Support

Drive Infra support KPIs and Application Support checklist

Website hosting, Ftp Server ISS 6.0

Well versed with MS office (MS Word, MS Excel, MS PowerPoint, Tally)

Daily Maintenance of Servers (performance, drive space, etc) & User Issues

PROFESSIONAL EXPERIENCE

Worked as a Senior System Administrator in Barbeque Nation Hospitality Private Limited

(www.barbeque-nation.com) N.S Playa, Bangalore. Duration: Jan 2014 to Feb 2015

Ensure availability of LAN, WAN & internet connectivity. In case of any issue, escalate to service provider and ensure the solution.

IT Asset Maintenance and documentation

Drive Infra support KPIs and Application Support checklist

Firewall Access & control the Fault Ticket

Website hosting, Ftp Server ISS 6.0 & ISS 7.0

Execute daily database backups locally and remotely

Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day administration

Purchasing of IT Equipment and software in line within agreed budgets.

Providing technical support via helpdesk systems for a wide range of internal & external applications

Vendor coordination

Romco & Time slip & ERP Applications Configuration

PROFESSIONAL EXPERIENCE

Worked as Senior IT Executive with Pharmed Limited in Pharmaceutical Company (www.pharmedlimited.com), ITPL, white filed Road, Bangalore. Duration: Mar 2015 to May 2017

Good in documentation and maintaining the IT inventory

Working on Active Directory accounts, configuration of Desktop & laptops.

Producing purchase invoice report & Capex copy for senior managers Audit.

Troubleshooting technical problems and implementing solutions.

IT Help desk Monitoring,Smart Phone, Black berry Configuration setup

Arranging User’s Laptop, Desktop & Smart Phone, Maintaining IT Asset Documentation

Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day IT administration

Firewall Control, Wi-Fi Access Control,

Application support Microsoft Dynamics NAV E-Saral,Tally, FFP,CRM,ORPOS, POS and L S Retails application

PROFESSIONAL EXPERIENCE

Working as Assistance IT Manager with Technokart India Ltd in Retail Company, Bel Layout, Vidyaranyapura, and Bangalore. Duration: Jun 2017 to till date

Role: Assistance IT Manager

Employer: Techno kart India Limited (Videocon Group), Bangalore.

Responsibility

Improved IT support response time by establishing a centralized, Any Desk, VNC remote access management system.

Increased operational efficiency by creating an internal intranet for employee email, time sheets, and calendar access.

Provided outstanding support to Karnataka and Andra Pradesh users for all IT needs, including various financial information systems such as Eshpaid, POS,Orpos and S&P databases

Daily Maintenance of Servers (performance, drive space, etc) & User Issues

Recommended and implemented approved LAN/WAN policies and standards.

Supported Office personnel on corporate applications.

Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster.

Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.

PREVIOUS WORK ASSIGNMENTS

ACCEL FRONTLINE Nov’05-May’06

Service Engineer

EDUCATIONAL DEVELOPMENT

Bachelor of Computer Application

Madurai Kamaraj University

Senior Secondary

Purasaivakam

Certification:

Acquired certification in Hardware and Networking Engineering at Accel It Academy

Date of Birth: 26th July, 1983

Language Proficiency: English, Hindi, Tamil Urdu and Kannada

Reference: Available On Request



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