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IT Specialist

Calgary, Alberta, Canada
January 30, 2018

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** ********* **. **. *******, AB.

Tel 403-***-**** Cell 403-***-**** Passionate and organized IT Specialist with 10+ years of professional experience. Excellent customer support and troubleshooting service. Expert and highly familiarized with every Windows operating system software, Microsoft Office, Networks. Exhibits excellent time management and organizational skills. Works well in team environments and displays strong work ethic. TECHNICAL EXPERTISE

• Set up and troubleshooting of devices hardware

and software (desktops, laptops, printers,

scanners, phones)

• Demonstrated skills in technical assistance and


• Hardware and software deployment,

replacement and removal.

• Configuration and manipulation of smartphones:

apple, android, blackberry and more.

• Expertise in media design software.

• Proven ability in Microsoft Office Suite: Work,

Excel, Outlook, PowerPoint, Access, Publisher.

• Knowledgeable in all versions of Microsoft


• Experience managing enterprise-wide LANs and


• Data migration and backup.

• Technical experience in DNS servers, Mail


• Technical support to ERP and CRM Systems.

• Creation of system image and deployment.


Technical Support Specialist Jan 2010 – Dec 2017

Enservi, C.A. - Construction Field Service Company, Maracaibo, VE

• Provided technical assistance and support to the internal users to help resolve issues and provided answers in a timely manner, in-person, and remotely.

• Imaged, configured, customized, deployed and mapped new desktops, laptops and printers.

• Managed information technology and computer systems.

• Ensure data security, network access and backup systems.

• Supplied and configurated 30 new computers, LAN and Wi-Fi networks and security camera system for InselAir’s sales and airport offices. Maracaibo International Airport, Venezuela.

• Copa Airlines’ offices renovation. Maracaibo International Airport, Venezuela.

• Reconfiguration and re-installation of 3 American Airlines’ express check in machines. Maracaibo International Airport, Venezuela.

Volunteer Oct 2013 Apr 2015

Carya - Individual & Family Services, Calgary, AB

• Provided workshop manuals translations.

• Organized booklets and paperwork for workshops.

• Analyzed data entry in Microsoft Excel for workshops. CHANTAL K. BRACHO S.

76 Panatella Rd. NW. Calgary, AB.

Tel 403-***-**** Cell 403-***-**** Volunteer. Nov 2013 – Dec 2013

Chelita’s Professional Services Inc. – Account Services Company, Calgary, AB

• Analyzed data entry in Simply Accounting: payables, receivables and conciliation with bank account.

• Organized and filed the documents.

• Technical support for Network and Server troubleshooting.

• Installation and configuration of 5 raid backup system. System Analyst Jul 2005 – Jan 2010

Lukiven, S.A. - Oilfield Service Company, Maracaibo, VE

• Provided support to all internal end users in all 6 branches all over the country, through the phone, by email or remotely.

• Set up and troubleshooting of computers hardware and software.

• Hardware and software deployment.

• Provided support and assistance to Visual Infor Enterprise 6.2.8. Administrative System users.

• Visual Infor Enterprise upgrade from old to 6.5.2 version in all 6 branches of the company.

• Developed and maintained about 150 Financial reports in Crystal Reports for Accounting Department.

• Inventory count twice a year in all 6 branches.

• Developed and managed company’s website.

• Training of 10 employees every week on Microsoft Office, Windows O/S, Internet, E-mail among others.


Bachelor’s Degree - Computer Science. Oct 2004

University of Zulia (LUZ), Maracaibo, VE


• Strong interpersonal and communication skills.

• Motivation towards the goal.

• Demonstrated competency to develop competitive value-added solutions through creativity and innovation.

• Decision making skills to determine the most appropriate solutions.

• Spanish - Mother tongue.

• English - Fluent (Bow Valley College “International ELL1”, 2014).

• French - Basic.

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