Customer Service Representative

Curriculum Vitae

HARJINDER SINGH

V.P.O. KOLAR

TEH. PAONTA SAHIB

DISTT SIRMOUR (H.P)

Email:****************@*****.***

Telephone: 780-***-****

Career Objectives:

Highly motivated and enthusiastic individual, possessing excellent professional skills and managerial qualities, zeal to find out the solution tends to be the driving force in the both professional and personal life Adaptability and commitment to good work ethics a few of other additional Strengths.

Education and Training:

2008 N.Z.Q.A National Diploma in Business Management (Level6)

Cornell Institute of Business & Technology ( Auckland)

Plus Retail Management (Level7) Auckland

NEW ZEALAND

2007 10 PLUS 2 HP BOARD INDIA

Employment History:

(ALL WORK EXPERIENCE FROM NEW ZEALAND)

(ASHON VENTURE WORKED AS A CUSTOMER SERVICE 3 YEASRS)

Worked in Food town for 6months

Worked in Kiwi Fruit Company in Kayapouni for 1year

DRS Security for a period of 6 years as a security officer.

Have a valid COA (certificate of approval)

Worked with Turkish cafe as a shift manager for last 4month

Customer Service Representative

• Attending and resolving customer quires to both their satisfaction and for my Organization.

• Taking customer orders and entering them into the database system.

• Explaining and cross selling different products to the clients.

• Reviewing logged cases for other agents and document flows.

• Efficient telephonic skills, customer service, good communication and people skills

• Handling a small team of 12 people under me and provide them Product training and application training.

• Presentation, client interaction and updates towards my team members.

Checkout operator

• Customer service Representative

• Managing customer service desk

• Solve a customer queries, explaining to customer about products

• Store management

• Handling cash and data management

• Cash handling, cash counting, handling till balances

• Operating of scanning machine

• Operating self checkout, how to maintain stock

Interpersonal Skills:

• Extensive experience communicating with people from different language and cultural backgrounds.

• Ability to respond effectively to customer enquiries and to demonstrate a commitment to efficient follow-up.

• Providing excellent first impressions with customers.

• Demonstrating effective listening skills.

• Situational in my communication with others in that I adapt my style to suit the situation and/or person.

Team Management Skills:

• I have contributed effectively to office-based environment and proven track record of high team achievements.

• Able to priorities duties according to urgency and importance.

• I work well independently and am able to manage my own work processes

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