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Cairo, Cairo Governorate, Egypt
January 29, 2018

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Nagy Ahmad Basal

Egypt .

Mobile : 010-********

Emirates Driving license: expired in 2021 Dubai.

*-********** ** ****** ********, Student Services & Recruitment &Tele Sales Call Center Agent, Present

-Manage large amounts of inbound and outbound calls in a timely manner

-Obtains client information by answering telephone calls; interviewing clients verifying information.

-Route calls to appropriate resources

-Informs clients by explaining procedures; answering questions; providing information.

-Maintains communication equipment by reporting problems.

-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

-Keep records of all conversations in our call centre database in a comprehensible way

-Frequently attend educational seminars to improve knowledge and performance level

-Meet personal/team qualitative and quantitative targets

-Covering Reception And Customer Service

2-beIN Media Group channels, Direct Sales Agent,

United Arab Of Emirates,( July2016-July2017)

Customer service, After sales, Tele Sales Call Center Agent

-Listening to customer requirements and presenting appropriately to make a sale.

-Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

-Negotiating the terms of an agreement and closing sales

-Representing the company at trade exhibitions and events.

-Checking the quantities of goods on display and in stock.

-Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.

-Gaining a clear understanding of customers' businesses and requirements.

-Attending team meetings and sharing best practice with colleagues.

Achieving monthly target

3-House of Fraser, The Premium Luxury Department Store, World Trade Center& Yas mall Branch,IN Abu Dhabi, United Arab Of Emirates, sales associate

(2015-2016 )

-Greeting customers who enter the shop.

-Assisting shoppers to find the products they are looking for.

-Processing cash and card payments.

-Preparing merchandise for display.

-Implementing all visual merchandising standards.

-Achieving monthly target.

4- Hashim Mall, Electronics Dep, sales manager (2014-2015) in egypt

-develop a sales strategy to achieve organizational sales goals and revenues

-set individual sales targets with sales team

-co-ordinate sales action plans for individual salespeople

-oversee the activities and performance of the sales team

-ensure sales team have the necessary resources to perform properly

-monitor the achievement of sales objectives by the sales team

-evaluate performance of sales staff

-provide feedback, support and coaching to the sales team

-plan and direct sales team training

-formulate sales policies and procedures

-maintain inventory control

-conduct market research and competitor and customer analysis

-attend trade meetings and industry conventions

-cultivate effective business relationships with executive decision makers in key accounts

-contacts with suppliers to insure for delivery and to request orders

5-Rabya General Contractors, Procurement Department.

(In kingdom of Saudi Arabia). KSA,

Procurement Coordinator (2012- 2014) in Saudi Arabia

-Interacted with outside vendors to purchase Marketing Department items intended for trade shows and inventory

-Partnered with Accounting Department to resolve merchandise invoice discrepancies and reconcile monthly merchandise accrual forms.

-Managed all procurement activities for my assigned area

-Negotiated cost reduction with suppliers

-Worked directly with multiple districts to procure all inventory items required for job execution and daily operations

-Communicated with all levels of management in the areas of planning, purchasing, logistics and operations

-Oversaw multiple district level employees to ensure that they stayed current on open PO reports, goods receipts (goods receipts, invoice receipts)

-Transaction banks (HEAD OFFICE ).

6-Resser llc, Dubai, Sheikh Zayed Roud, In U.A.E(United Arab Of Emirates), Medical Representative ( 2011- 2012)

7-Savola Group, Hyper Panda, Dubai Branch, Electronics Dep, Tv-Hifi section . In U.A.E (United Arab Of Emirates) Team Leader ( 2008- 2011)

-In-charge for making reports & orders for the company.

-Making customers aware of new offers and discount.

-Receives complaints from customers and solve them and make sure satisfaction dependent after the problem solve.

-Make the duty schedule for the merchandisers.

-In-charge of after sales section.

-Receives the items from suppliers at receiving area to warehouse.

8-(PDC) Partner With Etisalat Eg, sales man (2007- 2008) in Egypt .

9-Delta R.S (RadioShack), the Largest Distributor Of Electronics in the World, Vodafone Services, Sales man (2005-2006) in Egypt

Objectives :

-I have very good experience from a lot of companies, some of them local other international in Egypt, Saudi and UAE.

-Interested to be an active Member in the field of sales, procurement, customer service, call center, Reception And retail.

-Start my career since 2004.

-Was and still working with more than 12 Nationality.

-I can talk Arabic and English and make the other understanding me well and clearly.

Training Courses:

-English Conversation Course, AUC.(American University in Cairo)

-Windows, Office, and Internet.

-Customer service training from hyper panda.

-Communication Skills In Mogul Training MC In Dubai.

-Skills Sales training at beIN Media Group



-License of Arts.

-Mansoura University, faculty of Arts.

-Major: History.


-Arabic Mother tongue.

-English Excellent spoken and written.

Personal Information:

-Nationality: Egyptian.

-Date of Birth : February 1, 1983.

-Place of Birth: El Muhalla El Kubra – Gharbya – Egypt.

-Marital Status: Married.

-Military Status: Exemption.


The Best Salesman In Electronic Department, Panda, 2009

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