Customer Service Representative
Resume:
JANET COOMBS
**** ***** **** **** ******, Apartment 123
Tulsa, OK 74112
*****.*********@*****.***
KNOWLEDGE, SKILLS & ABILITIES
*** Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
*** Check to ensure that appropriate changes were made to resolve customers' problems.
*** Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*** Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
*** Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
EXPERIENCE
On-site Liaison
Office Team Employment Service. Tulsa, Oklahoma 04/2015 to 04/2015
Provided clerical support for the Patient Accounts Department of a major Tulsa hospital which included printing and mailing statements, printing and batching faxes for imaging, process returned mail, updating patient contact information, setting up payment plans and auto-draft payments, posting credit card payments and provided relief coverage at front desk which involved patient contact and some account research.
Customer Service Specialist
Manpower Staffing Tulsa, Oklahoma 03/2014 to 03/2015
Answer incoming calls from potential members and collect contact information for callback by a licensed agent in the full service dental sales department.
Customer Service Representative
Xerox Corporation Tulsa, Oklahoma 04/2013 to 07/2013
Answered calls from cell phone customers regarding service, billing issues, rate plans, troubleshooting mobile devices, and educating customers about their device features.
Web Tech Support Representative
AppleOne, Inc. Tulsa, Oklahoma 12/2012 to 04/2013
Answered calls from policy holders needing assistance registering, accessing, and navigating online features and services.
Customer Service Representative
Directv Tulsa, Oklahoma 01/2009 to 09/2009
Answered calls regarding problems with Directv services, programming, billing, troubleshooting equipment problems, and setting up service calls for resolution.
Customer Service Representative
Adecco Staffing Tulsa, Oklahoma 01/2007 to 08/2007
Answered calls from Group Life policy holders regarding coverage, services, claims, and billing.
Customer Service/Clerical Support
The Staffers Jackson, Mississippi 09/2006 to 10/2006
Clerical support and Customer Service assignments
Debris Collection Monitor
Global Employment Services, Pascagoula, Mississippi 07/2005 to 03/2006
Monitored employees to ensure proper adherence to FEMA safety rules and procedures. Issued load tickets, maintained logs for incident reports of property damage. Data entry and filing of load ticket and truck certification information.
Customer Service Representative
West Corporation, Pensacola, Florida 06/2004 to 09/2004
Answered calls to activate new American Express cards, sold related features and services.
Customer Service Representative
Cingular Wireless Tulsa, Oklahoma 05/2001 to 11/2002
Answered calls from cellular phone customers regarding billing issues, service issues, rate plans, and assisted in troubleshooting customer technology devices.
EDUCATION
Oklahoma Junior College Tulsa, OK Associates in Applied Science, Paralegal
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