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Manager Customer Service

Oak Lawn, Illinois, 60453, United States
January 27, 2018

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A proactive hands-on manager seeking a challenging position directing and managing a credit/collection group.


A resourceful and team oriented Director/Manager with more than 25 years of progressive experience in all phases of a credit/collections environment. Recognized as a hands-on, proactive troubleshooter who can identify business problems, formulate strategic plans, initiate change and implement new processes in a challenging and diverse environment. Definitive strengths in reducing costs, improving customer service, decreasing overall default percentages.


Consulting - Collections Specialist, HAYAT Home Medical Equipment 1/2017 – 5/2017

1S376 Summit Avenue, Court E, Evergreen Park, IL 60805

Create and Manage a new Collections Department for HAYAT. Establish collection call system. Set up account tracking systems. Misc consulting services.

Accounts Receivable Specialist, FMS 10/2016 – 01/2017

1701 Golf Rd, Rolling Meadows, IL 60008

Manage Student Loan Collections. Tracking and resolving outstanding payment issues, posting payments, generate reports, conducting collection calls, initiating automatic and Manual ACH payments.

Accounts Receivable Specialist, Scheck and Siress 10/2015 – 09/2016

1S376 Summit Avenue, Court E, Oakbrook Terrace, IL 60181

Manage Account Receivables and Collections. Tracking and resolving outstanding payment issues, posting payments, generate aging reports, collection calls, insurance interactions. Initiating automatic and Manual ACH payments. Maintaining customer balances to insure proper application.

Director of Collection Operations, CSI Collection Systems, Inc. 6/2003 – 3/2015

815 Commerce Drive, Suite 270, Oak Brook, IL, 60523

Managing and financial consulting with staff on hospital patient, and General receivables including 30 to 120 day receivables. Updating billings, reviewing reports, write offs and letters. Duties include reviewing fees; Bankruptcies and counseling Collection Staff on follow up, collection calls, self-pay and insurance dates and pay by phone. Working with several major Hospitals and outside insurance companies for claim status verification .The total volume of serviced accounts is over 55,000K.

Collection Supervisor, Dovenmuehle Mortgage, Inc. 10/2002 – 6/2003

1501 Woodfield Road Suite 400-E Schaumburg, IL. 60173

Supervise a staff of four collectors in collection unit. Collecting mortgage receivables on 30-60-90+ delinquencies. Updating financials, Western Union pay by phone, reports, late fees, and Credit Bureaus. Total volume of loans serviced over 91,000K

Collection Consultant, Blue Island Chamber of Commerce 1/2002- 10/2002

2434 Vermont St. Blue Island, Il 60406

Consultant with a variety of vendors and local industries for receivables, and commercial collections 30-60-90 days. Making community business work together with the town for a progressive stable network.

Collection Manager, Old Republic Insurance (IFAC) 3/2000 – 12/2001

307 North Michigan Ave. Chicago, IL. 60601

Supervised staff of 15 in the collections department. The portfolio consisted of secured and unsecured loans. Provided reporting and department activities to upper management. Traveled to offsite servicing centers on the east coast. Supervised collections using on-line software programs and interacted with internal and external attorneys and collection agencies, for loan work out programs. Worked the REO portfolio for investor buyouts and the insurance claims division. Staff volume consisted of an average of 19K activity contacts monthly, with a total portfolio of $56,498k.

Credit Loan Manager, Neighborhood Housing Services. 3/1991 - 3/2000

747 N. May St., Chicago, IL

In this position, supervised a staff of three and worked on servicing delinquent loan accounts. Responsible for financial counseling with low to moderate income clients, bringing delinquent accounts up to date and working with realtors and other industry specialists in the liquidating of foreclosed properties. Computer based systems consisted of Wordperfect, Word, Excel, Lotus 1-2-3 and Disc Loan servicing Software. Prepared various reports for use thruout NHS locations. Collection Portfolio averaged $40,425k. Prepared documents for HUMDA and CRA reporting for major financial institutions and NHS for selling secondary market loan pools.

Senior Credit Adjuster, Harris Trust & Savings Bank. 1/1988 - 3/1991

111 W. Monroe St., Chicago, IL

This position, in the Special Asset Administration Division, included credit and collection activities on approximately $19,455K in outstanding residential mortgages. Additionally, was responsible for all credit and collection activities on student loans, installment loans, and REOs. interacted with commercial business clients on receivables 30-60-90 aging and on site audits.


Office Operations Management, PMI training, Foreclosure Loan Workouts – Neighbor Works Corp.

Word, Excel. Productivity Point International

Consumer Collection Classes Dun and Bradstreet

Estate Finance, Installment Credit - American Institute of Banking

Marketing Mid-Management Program Moraine Valley College

Diversity Training – City of Chicago

Records Retention Management – ARMA

Special Consultation Work

Developed Program and Instructed in Loan Servicing and Collections, Neighborhood Reinvestment Corp. Washington, D.C.

Neighborworks Corporation Training Institute, Washington D.C.

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