Customer Service Microsoft Office
Resume:
Awilda Ortiz
Philadelphia Pa 19133
***************@*****.***
OBJECTIVE
Looking for a company or organization where I can use my creative energy to enhance my skills.
SKILLS PROFILE
Knowledge of Microsoft Office Programs
Excellent filing and organizational skills
Bilingual, English/Spanish
Customer Service/Sales
WORK EXPERIENCE
Home Health Aide/Caretaker
Bayada Home Health Philadelphia Pa 7/2015 – Present
Assist clients with daily health routines
Monitor meds daily intake
Assist with household chores/errands
Keep log of daily activities and various duties
Sales Associate/Customer Service Rep
Marshalls Dept. Store Philadelphia Pa 2014 - 2015
Assist customers with their purchases
Assist customers to locate merchandise
Provide customer service
Stock merchandise and perform inventory
Worksite Supervisor
Impact Services Corporation Philadelphia Pa 2006 – 2/2014
Schedule sufficient tasks to keep the customers occupied
Provide training in specific skills, verify weekly timesheets
Evaluates the customer’s progress in achieving competencies
Report to Impact Services customer’s tardiness, absences and inappropriate work ethics
Quality Assurance Specialist
Impact Services Corporation Philadelphia Pa 2006 - 2007
Audit files on a daily basis, answer front desk phone, direct calls to appropriate staff and direct customers to designated areas
Check information in Kronos and CAPS of customer’s activities
Sales Associate/Cashier
Ross Department Store Philadelphia Pa 2003 – 2005
Open and close store
Assist customers with purchases
Stocked store items and take inventory
Managed cash office, bank deposits and the accounting department
Assisted trainer
Education
Frankford High School, Philadelphia Pa Diploma in General Studies June 1983
Danbury Training Center, Danbury Conn Certified Medical Terminology June 2000
Volunteer; Susan G. Komen’s Race for The Care 2006-2012
Aids Walk 10 mile 2007
References available upon request
Contact this candidate