Resume

Sign in

Customer Service Manager

Location:
Berwyn, Illinois, 60402, United States
Posted:
January 27, 2018

Contact this candidate

Stayce A. Allen, NPN *******

**** ******** ***. **** **

Berwyn, Illinois 60402 ac37x0@r.postjobfree.com

312-***-****

Professional Experience:

*/*/**** ** *******

Allstate Insurance-Sales/Customer Service

Contract Agent for various Agencies-All facets of Insurance sales, service, billing, office procedures, etc.

4/15/2014-11/3/2015

THE OWENS GROUP-COMMERCIAL CSR-Temp to Hire

Commercial CSR, account management, customer service, billing, renewal processing, new business underwriting and quoting. Municipal, Manufacturing and Faith based accounts. Heavy customer service, phone and IT responsibilities. All facets of mid-size commercial brokerage in standard and surplus lines marketplace.

07/2013-All Temp Positions

The Horton Group- Senior Billing Specialist – Concklin Agency/Go HealthAll Temp Positions-Commercial Lines Customer service & Sales Rep-Sr.Advisor

All facets of sales/service for busy commercial/personal lines department. Assignment ended when employee returned from leave. Sales Agent – Temp Position. Commercial lines Account Mgr. large accounts. Benefits Agent-Sales of Medicare Advantage plans. Call Center Customer Service Environment.

ALL ASPECTS OF COMMERCIAL INVOICING/AGENCY BILLILIG

7/2009-5/2013

Willis NA/Innotech Benefit Solutions- Contract Agent-to Salaried

Employee as Benefits Sales Agent Licensed in all States for L/H. Full implementation & enrollments for national large scale business employee benefits for multi-state educational and medical institutions. Call Center Customer Service environment.

7/2009 to 5/2010

Temp Position at Paradigm Risk Management as Senior Account Manager. Commercial Lines Accounts consisting of CTA, RTA, Metra, Pace & MPEA, General Liability & multi-layered Property accounts for the Regional Transit Authority.

6/2007 to 5/2009

Lakeview Alternatives Insurance, formerly Alternatives Insurance Agency.

Personal/Commercial Lines Producer/Account Manager.

All aspects of new business and daily management of large Personal/Commercial lines book in excess of $1,000,000 in written premium. Heavy underwriting responsibilities with respect to new and renewal business. Extensive knowledge of Applied and Applied on Line. Accounts primarily high net worth.

12/2005 to 2/2007

The David Agency

Senior Account Manager, Personal Lines

Personal/Commercial Lines Producer/Account Manager.

All aspects of new business and daily management of large Personal lines book in excess of $1,000,000 in written premium. Heavy underwriting responsibilities with respect to new and renewal business. extensive knowledge of Applied and Applied on line. Accounts primarily high net worth. As above, all aspects of maintaining and growing accounts and meeting goals.

4/2002 to 10/2005 Lamb, Little & Co.

Senior Account Manager

Personal/Commercial Lines Producer/Account Manager.

All aspects of new business and daily management of large Personal/Commercial lines book in excess of $1,000,000 in written premium. Heavy underwriting responsibilities with respect to new and renewal business. Extensive knowledge of Applied and Applied on Line. Accounts primarily high net worth. Sales and service for large multi producer book over $1,000,000 in written premium. Mostly high net worth accounts. Both Commercial and Personal lines.

12/2001 to 4/2002

CRC Brokerage

Assistant Broker-Property Division

Commercial Excess & Surplus lines placement of large-scale property accounts. Sales and service of existing accounts including policy review, billing, certificates, maintenance and problem solving. Preparation of proposals and coverage needs along with the strong ability to exercise creativeness in placing large property exposures in the E&S marketplace. Had the opportunity to work closely with a direct slip to Lloyds of London Underwriters. New business acquisition responsibilities from start to finish.

08/1998 to 12/2001

Draper and Kramer Agency, Inc.

Personal Lines/Commercial Lines Account Manager

Responsible for obtaining new business and servicing existing personal/ commercial accounts for a fast paced agency. I was also strategically involved in agency procedure review and computer system conversion as respects account management and accuracy. Started as personal lines account manager and promoted to commercial lines in 1 year. At which point I managed multi-million dollar premium generating global commercial property accounts specifically as respects builders risk and California earthquake exposures for the U.S. & Canadian holdings for pharmaceutical /laboratory type operations. Negotiated policy forms and conditions directly with underwriters/carriers for this multi-layered account. Re-entered my employment as an independent contractor to run a short term project at the request of Sandra McClive.

1994-1998- State Farm Staff Agent-Information available upon Request.

SKILLS

Producers License P, C, 1996 to current

Non Resident licensed approx. 49 States

INS 21, 22 & 23 – Completed

EZLYNX QUOTING

CIC Institute-Commercial Property

Extensive knowledge of Tam and all Applied Systems on Line

Annual Continuing Education as necessary

State Farm Bank Certified & LSA5

Applied Systems Trained by Developer in Win Tam and Vision

Necho, Echo & Web Based State Farm Platform

Proficient in all Windows applications as well as Outlook, Internet and all currently used office computer programs.

Carrier System knowledge & experience

Current knowledge of the following carriers: All Major Personal/Commercial Lines within current Marketplace.

Parkland College, Bloomington High School

References available upon request



Contact this candidate