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Hotel Management

Montgomery, Alabama, United States
May 26, 2018

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Kadijah Nettles

Montgomery, AL *****



1. Improve and/ or preserve this company's reputation

2. Lead a team that will anticipate and accommodate guest’s needs, providing exceptional customer service!

3. Expand revenue, eventually leading to profit maximization!


*Great professionalism

*Effective leadership skills

*Exceptional customer service



*Takes initiative


*Proficient in Microsoft Office, invoice processing, billing companies, filing, sorting, typing, faxing, printing, etc...


American Dream Properties, Inc.

•Assistant Property Manager (December 2016 - Present)

*Hiring, training, and evaluating agents

*Marketing multiple properties

*Presenting ideal properties to potential tenants

*Building a positive, professional relationship with tenants

*Collecting rent

*Managing expenses

*Inspecting each property

*Ensuring that all maintenance issues are resolved within a reasonable amount of time

*Preparing rent and insurance payments for Real Estate Manager

Extended Stay America, Montgomery, Alabama

•Guest Service Manager (June 2015 - October 2017)

*Greeting and checking customers into their rooms, delivering a captivating home away from home experience!

*Assisting general manager with sales growth strategies, sales forecast, invoices, chargebacks/disputes, audit packs, filing/organization, etc.

*Billing companies

*Training new hires

*Assigning rooms to housekeepers

*Inspecting rooms [have a keen eye for cleanliness/keen sense of smell]

*Reporting maintenance issues to maintenance technician

*Washing linen

*Washing dishes

*Have also cross trained for other positions


Assistant General Manager (October 2012 - June 2015)

*Coaching crew members and shift leader

*Maintaining the highest standards in food quality, customer service, and cleanliness

*Training new hires

*Orchestrating crew meetings, in reference to safety, operational procedures, promotions, etc.

*Disciplining employees, appropriately

*Controlling payroll, ensuring that staff understands and complies with overtime (approval) policy

*Monitoring weekly inventory

*Ensuring that cash drawers, bank deposits, and other items of monetary value are accurate and handled efficiently


Wallace Community College Selma

* Associate’s in Business Administration, May 2016

Brewbaker Technology Magnet - Jefferson Davis High School

* Advanced Diploma, May 2013

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