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Auto Insurance Agent Entry Level

Dallas, Texas, 75287, United States
January 27, 2018

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J oyceTheriault

972-***-**** * **** Haverwood Lane, #210, Dallas, Tx 75093 *

Auto I nsurance Sales Agent

Extensive customer support, troubleshooting, and technical experience as follows:

Customer support Team Player M icrosoft Office

Problem Solver Effective Communicator Mentoring

P rofessional Experience

C redentialed and effective professional with a reputation for dependability.

Resolve retiree concerns by assessing the retiree’s needs to determine the most appropriate

i nsurance plan for them.

Solve out-of-the ordinary problems for retirees.

Team player across all company departments to ensure first-t ime resolution.

Able to communicate effectively on the phone.

Able to deescalate irate callers by quietly listening, empathizing, identifying concerns and

f inding solutions.

Go L ive Mentor, I contributed to team success by helping new and returning benefit

advisors to sharpen their skill sets.

Work Chronology

L icensed Benefit Specialist, W illis Towers Watson, Richardson, Tx 2015–2017

R etu rning Pa r ticipant Benefit Advisor, W illis Towers Watson, Richardson, Tx 2014–2015

N ew Client Benefit Adivsor, W illis Towers Watson, Richardson, Tx 2013–2014

E ducation and Certifications

L icensed in Texas and Certified in 16 states to sell Medicare I nsurance

2013- 2017

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