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Customer Service Technical Support

Location:
Kochi, Kerala, India
Salary:
20000
Posted:
January 27, 2018

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FEEBA ANN ABRAHAM

Kaloor, Kochi

Mobile : +91-996*******

Email : ac37u5@r.postjobfree.com

PROFILE:

Skilled Computer Science Engineering graduate with MBA in Internal Business Management with work experience in Recruitment, Technical Support and Logistics. Highly motivated and willing to take up new challenges and work towards the growth of the organization.

PROFESSIONAL EXPERIENCE:

Vayu Logistics General Trading & Contracting Co. W.L.L, Kuwait

Designation: Front Office Executive & Secretary 1st April 2012 to May 2013

Responsibilities:

Accurately maintain record keeping files & electronic file systems.

Perform general office duties such as ordering supplies, maintain records management database systems and perform basic bookkeeping work.

Plan and coordinate travel arrangements for executives.

Prepare shipping quotations for executives.

Draft and compile correspondence letters.

Microland-Network Management Services, Karnataka, India

Designation: Technical Support August 2010 to June 2011

Responsibilities:

Assisting in troubleshooting user problems relating to operating system issues, network connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.

Perform upgrades, installation of software and drivers and essential desktop troubleshooting.

Provide quality customer service.

Handle customer concerns and complaints via emails.

Black and White Consultancy, Karnataka, India

Designation: HR Recruiter May 2010 to July 2010

Responsibilities:

Responsible for recruiting candidates for multi-national companies.

Pre-screen candidates before their interview for suitability and conduct interviews.

Candidate control- keeps in regular contact to review progress and performance.

Spec CVs/Market candidates, search/shortlist CVs in line with job order request.

Provide information to candidates on clients and job specifications for permanent jobs.

Spica Software Services, Karnataka, India

Designation: Software Engineer Trainee September 2009 to March 2010

Responsibilities:

To be a comprehensive service provider to its customers across hardware and software domains.

Partnering with Client Organizations.

Providing end-to-end solutions and delivering results.

ACADEMIC PROFILE:

M.B.A - International Business Management

Sikkim Manipal University, India -2011-2013.

B.E [Computer Science Engineering]

Visvesvaraya Technological University, India -2003-2008.

ADDITIONAL QUALIFICATIONS/SKILLS:

Indian Institute of Export Management(Certification in Export Import Management)-2015

CCNA (Cisco Certified Network Associate)-2009

Working knowledge of application packages like MS-Office, Excel, MS-Word and Power point.

PERSONAL DETAILS:

Language known: English, Hindi, Malayalam

Nationality: Indian

Hobbies: Sewing, listening to music and dancing

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REFERENCE:

Reference will be furnished on request.



Contact this candidate