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Boksburg, GP, South Africa
January 27, 2018

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Lwazilonke Mncube

** ****** ****.

Klipfontein, Boksburg 1459

cell: (073) ***-****


Date of Birth: December 28, 1993

Place of Birth: Johannesburg, South Africa

Citizenship: South African


Build a career in the Front Office with a 5star hotel where I can be challenged by to bring out the best in me!


Language - Fluent in English, Zulu, Sotho and Xhosa

Computer Skills - Microsoft Office, Opera, Micros & Outlook

Personal Interests - Member, South African Chefs Association


Zulu Nyala Country Manor, Fourways, ZAR

September 10, 2017 – January 2018 (Temporary)

Receptionist and Night Auditor

●Welcoming and checking-in guests

●Cash handling

●Switchboard operations

●Organizing excursions and transfers

●Auditing daily activities and ensuring that micros and opera is corresponding with the paperwork.

IMG Worlds of Adventure, Dubai, UAE

August 7, 2016 - May 05, 2017 (retrenchement)

Guest Relations Associate

●Provide service to customers via telephone and email

●Respond to all inquiries within 24 hours

●Successfully reorganized call escalation protocol

●Oversee the VIP Lounge

●Coordinate the bulk sales counter

●Help create a refund tracking system for bulk tickets suggested having coordinators in the department to help team leaders during busy periods

●Up-sell tickets and retail products at check-in

●Conducting surveys and handling English social media accounts

●Personal club-car driver for the owners of the Theme Park

Created a log to help track lost and found items and also track bulk tickets sales and track legitimacy.

Checkers, Mall of the South, ZAR

March 2016 – August 2016 (Retail was not my passion)

Front Office Admin Trainee Manager

●Manage cashiering Staff

●Place, receive and ensure quality on all orders

●Deal with customer complains

●Preparing the store for daily operations

●Running End-of-day duties

●Holding profit and loss meetings with cashiers

●Providing further training to cashiers

Pace Commercial Secondary School, Soweto, ZAR

April 2015 to March 2016 (Contract Ended)

School Canteen Operations Manager

●Source and provide high quality food for learners and educators at an affordable cost

●Workforce Management – ensuring that the staff adheres to the standards of the school

●Menu Planning

●Financial Management

Helped create the most efficient service pass.

Radisson Blu Gautrain Hotel, Sandton, ZAR

June 2014 to March 2015 (Training Completed)

Hotel Management Trainee

●Front Office duties

●Meetings and events coordination

●Banqueting and Restaurant kitchen Staff

●Housekeeping Supervision Trainee

●Facilities Management Training

●Accounts Trainee

●HR Trainee

Created a night audit input spreadsheets that can be with Lindsey Louw (Executive Accounts Manager), to be edited by night audit and displays different information to different managers and I taught the night audit team how to use is.

Star Sound Productions, Auckland, ZAR

Jan 2013 to Oct 2015 (training Completed)

Events Coordinator Trainee

●Flower Arrangements

●Creating Function Sheets

●Creating a roster for a function

●Installing Sound Systems and lighting

●Creating a database of all the equipment in-house.

●Coordination the Nedbank Gala Dinner held at Balalaika Hotel

Assisted the managers to increased fellow staff moral through teamwork and hard work.


University Of Johannesburg

Bachelors of Technology Degree in Hospitality Management

2018 (Research Project Only)

University of Johannesburg, South Africa

Diploma in Hospitality Management

June 2015

Cape Wine Academy

Preliminary Wine Course and Wines of the World Course

November 2013

Pace Commercial Secondary School

National Senior Certificate

December 2010


Name : Mrs. Lorraine Shonhiwa

Position : Guest Relations Team Leader (IMG Worlds)

Contact Details : +971 56 614 7247

Name : Ms Ziyanda Mabila

Position : Front Office Administration Manager (Checkers)

Contact Details +27 78 160 1411 or +2711 78 619 5615

Name : Mr. Daniel Zimba

Position : Head Master (Pace Commercial Sec.)

Contact Details : +2711 932 5381

Name : Ms Alice Jensen

Position : Executive Assistant Manager

Contact Details :

Name :Mrs. Anne Taylor

Position :Senior Lecturer (School of Tourism & Hospitality

Contact Details :+27 11 559 1042

Name : Mr. Viljoen & Mr. Messer

Position :Owner (Late Harvest Caterers)

Contact Details :+27 82 568 9568 and +27 82 560 9408

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