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Technical Support Software

Location:
McKinney, Texas, United States
Posted:
January 27, 2018

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*** ***** ******* ******* *** *****, Lewisville, Texas, 75057 • 469-***-****

ac37s2@r.postjobfree.com

David L Gray

WORK EXPERIENCE

INSIGHT GLOBAL / MICROSOFT, Lewisville, Texas

May 2017 - Present IT Field Technician

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Provide training and support to system designers and users. Aug 2016 - Apr 2017 Field Nation IT Generalist (Onsite Support) Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Confer with network users about how to solve existing system problems. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Jul 2015 - Jan 2016 TMX POS Support member

Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Supported NCR equipment and supporting Aloha software applications. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. EDUCATION

FARRAGUT CAREER ACADEMY, Chicago, Illinois

Jun 1985 High School Diploma

NORTHWESTERN BUSINESS, Chicago, Illinois

Jun 1987 Computer Science

NORTH LAKE COLLEGE, Dallas, Texas

901 Union Station Parkway APT 14413, Lewisville, Texas, 75057 • 469-***-**** • ac37s2@r.postjobfree.com

Continuing Education

Degree Plan: Oracle Professional Skills

Degree Plan: Network Administration

ADDITIONAL SKILLS

Windows 7 Technical Support Certification

Microsoft Desktop Support Certification (MCDST)

CCNA, Network+, A+

8+Years in Hardware and Software support field



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