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Customer Service Representative

Location:
Raleigh, North Carolina, United States
Posted:
January 27, 2018

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Resume:

JAMIE WILLIAMS

Raleigh, NC ***** C: 984-***-**** ac37rw@r.postjobfree.com

PROFESSIONAL SUMMARY

Quality-focused customer service professional committed to approaching responsibilities with tenacity. Highly organized and detail-oriented individual with more than five years of experience supplying support while maintaining a customer focused approach. Extensive knowledge of Microsoft Excel and QuickBooks software.

SKILLS

Microsoft Office – PowerPoint, Excel, Outlook, Word

Windows 10

Taleo

Excel Pivot Table Creation/revolving data feed.

SAP

Outlook

Therapist Helper

Google Docs

WORK HISTORY

Office Manager 07/2017 – Current

Smoot Psychological Associates – Raleigh, North Carolina

Completing patient check-in/out and intake document processing.

Filing/routing all claims, and maintaining office phone and patient appointments.

Completing daily accounts payable and insurance claim duties.

Office Manager 03/2014 – 07/2017

Minus Blue Days Consulting – Raleigh, North Carolina

Coordinating email and skype messaging sessions between client and psychologist.

Maintaining all client documents and insurance verification forms necessary.

Completing daily accounts payable and insurance claim duties.

Assuring all appointment reminder and confirmations are distributed accordingly.

Lead Patient Service Coordinator & Receptionist 02/2011 – 03/2014

Wake County Human Services – Raleigh, North Carolina

Maintaining an open line of communication with managers and facilitators via email updates.

Maintaining several inbound/outbound calls at a high paced volume.

Answering patient questions accurately and in a warm/professional manner

Completing accurate patient intake and data entry of patient information.

EDUCATION

Associates of Science

Wake Technical Community College - Raleigh, North Carolina

In Flight Communication/Safety Protocol Specialist Certification

International Air & Hospitality Academy – Vancouver, Washington

HS Diploma

Millbrook High School



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