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Engineer Manager

Huntington Station, New York, United States
January 27, 2018

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Ann Chang

East Northport, NY *****

(516) ***-****


Languages: VB, C++, JavaScript, Java OOP, and C. Working knowledge of Windows Programming

Constructs and Methods

Databases: MSQL Server, Toad, Sybase, Oracle, DB2, and MS Access

Platforms: WinNT, 2000, 2003, XP, Windows 7, Mac 9, 10x, Linux Red Hat (Basics, Installation of

OS Required for Cross Platform Testing/Coverage, Builds and Run System Files, Ghosting of

Test Hosts for Debugging purposes)

Test tools: HP Quick Test Professional, Winrunner (*GUI), and Loadrunner, Symbioware, SilkTest by



State University of New York at Buffalo (SUNY) May 2000

Bachelor of Science in Computer Engineering

●Courses Merited, Include: Software Engineering Design, Modern Networking Concepts, C/C++, and OOP Programming. & Development, Relational DB, Concepts and Theory


Tritech Software Systems Oct 2012 -- Dec. 2016

SQA Analyst & Team Lead

Test Manager: create test plans, design use cases, execute regression cases, perform quick attacks upon a new build delivery to QA.

Suggestion of standard, SDLC processes that have worked well in producing good yields through both manual and automation testing; introduce formal workflows between the Business Unit, Project Managers, QA and the Development team.

Probe on methods of gathering metrics through existing reporting tools, to be reviewed by Management stakeholders. This will in turn gauge the frequency of build cycles from the Development group.

Providing accountability for implementing robust, test methodologies. Develop a clear understanding of the scope of the project requirements and multi-task in delivering quality, near pristine applications to end users.

In time to become near expert in product functionality, and be apt in performing grey to white box testing as the application architecture and integration points are clarified from guidance via the Development group.

Tibco Software, Inc. Sep 2011 – Aug 2012

Sr. Technical Member, QA

MFT Platform Server (managed file transfer application) Project:

●Performed quality assurance processes within R&D group

●Documentation of User Manuals and several other end user reference guides.

●Detailed documentation of use cases within a formalized test plan and set the standards within the company for a much improved QA process

●Perl scripting, Unix command lines and client/server knowledge

●Installation and configuration of the software on windows OS, most unix platforms including and not limited to Linux Suse, AIX, HP, etc.

MFT Command and Internet Server v7.2 Project:

●Uncovered pre-existing bugs that may have been missed in prior testing.

●Report and maintain issues in JIRA, communicate with development in troubleshooting 'root cause analysis' as the product is nth Tier, highly integrated product suite.

●Involved with JMS server testing but not limited to the integration testing with the BW plug-in

●Full cycle testing which includes smoke, functional and regression.

●Peer review, test case details following thorough documentation, and suggestions for methodological improvement within internal QA processes.

●Suggestion of enhancements resulting from usability testing.

●Goals as requested via CEO to spiral off automation from detailed manual cases and hopefully this will assist in building metrics from traceability matrices to better fit the project timeline and better data for higher management, assessment.

Cablevision May 2011 – Jul 2011

Test Engineer (Contract)

●Contracted as a consultant to interface alongside development and perform agile project deployment to project assignment.

●Designed and documented use cases within a regression test plan which can be easily split up later comprising the functional and or sanity testing in deciding build acceptance.

●Review business requirements with the Business Analyst in clarification of what the logic is in building my detailed test plan(s).

Henry Schein, Inc. Aug 2006 – Dec 2010

Technical QA Analyst

●Extrapolate from the BRS/SRS documentations, what test scenarios must be covered in QA testing.

●Manual execution of test plans and automation design following cost analysis with the predicate that the regression testing is warranted scheduling of those cases have become an iterative process.

●Adept in problem solving and knows how to run smoke and sanity checks dependent on the phase of the application at hand.

●Analysis of impact in order to determine if Integration testing is necessary with the precondition that the current application is not a standalone contains dependencies within the Architectural structure or overview.

●E-Commerce testing methodologies, along with current backend processes (AS400, and business systems), JDA, E3 Client for Warehousing applications.

●Right hand of QA Manager, in training other analysts in how to design and automate test cases in our tool, SymbioWare.

●Started, or custom tailored within our the company's intranet sight, a working yet centralized bug tracking tool in order to best yield metrics over time for management viewing.

●Lead in creating automation cases for data needed for performance testing of new architectural rewrites, to compare old module with the new (efficiencies or deficiencies) - factors such as total processing time through a normal, daily throughput.

Conde Nast Publications Mar 2006 – Aug 2006

Quality Assurance Engineer (Contract)

●Hands on testing within websites hosted for clients such as Vogue, Elle, Golf Digest, etc.

●Functional, Regression and Manual Testing was executed for test coverage.

●The above procedures dependent on the expert knowledge of how to interpret developments designed form pages and error validation, and workflow. In doing so, test cases were formulated and documented for re-execution following new build, deliveries within a test cycle.

e-Scholastic, Inc. Mar 2005 – Mar 2006

QA Analyst (Contract)

●Create, update and manage test plans via Mercury Test Director and QTP.

●Manual execution of test cases for functional/sanity plus automation of test plans when sufficient time and is planned within the project scope

●Current projects involved the design, build and planning phases in the Book fairs, Promotion Tools and it’s integration with Stores application

●Multi-tasking individual with management concepts in mind. Making sure tasks are completed in a timely fashion and of highest quality to the customer/client/end user.

Profit Center Software Feb 2005 – Apr 2005

Q/A & Helpdesk Solutions

●Test the software application for Order Entry system in collaboration with CRM as the backbone to the original design or architecture.

●Ensure quality of services for the products that are hosted.

●Manual testing and maintenance of scripts as phases of the application are rolled out.

New Dynasty Mar 2004 – May 2005

Operations Manager

●Assist in the startup of a new business, ensuring building plans are executed smoothly and proceed as projected at the inception/design phase.

●Manage staff hired to deliver satisfactory, quality of servicing to clients of services requested.

Computer Associates Jun 2000 – Mar 2004

Quality Assurance Engineer

●Worked on analytical aspects and edited functionalities of Document Design Specifications.

●Knowledge of web portals and design User Interface.

●Integrate with developers on the enhancement of application usability with clientele in mind.

●Experience in white box testing and basic debugging tactics.

●Automation of software testing via development scripting tools, e.g. WinRunner, LoadRunner, and Segueway.

●Ability to write test plans, manage test suites, and develop testing tools to increase efficiency.

●CUE, Certified Unicenter Engineer during boot camp training.

Computer Associates Jun 1999 – Aug 1999

Software Engineering (Internship)

●Team member of the ArcServeIt, backup, restore and Disaster Recovery option.

●Tested engines over GUI, learned competitor strengths and weaknesses to our product and options to better analyze possible design issues.

●Experience in white box testing.

●Dealt with real-time data and recovery over mainly windows environment and setup.

●Automation scripting for backup and restore to make the process of design testing more efficient.

State University of New York at Buffalo Aug 1997 – May 1999

Computer Lab Assistant

●Assisted students with programming and software questions.

●Supported Microsoft Office, MAC/OS, Internet Explorer, and a variety of internally developed.


Available upon Request

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