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Customer Service Administrative Assistant

Augusta, Georgia, United States
January 26, 2018

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Serena Osborne

*** ********** **. ***** *******, SC 29841 ~ 678-***-****


Dependable customer focused representative with more than 10 years of transferable experience. Proven clerical, customer service, and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and satisfied customers. Knowledge of Ms Word,type 50+WPM,As400,Medisoft &Nexgen Software & medical terminology.

Related Work Experience

Hair Designer Smartstyle (Regis Corporation)- Grovetown, Ga 2/16-11/4/16

Customer Service


Set appointments, ordered products and equipment for salon

Administrative Assistant Walton Communities -Augusta,Ga 11/19/15-1/3/16

Customer service

Received rental payments

Answered questions about apartments

Received work order requests

Filing of paperwork for potential residents

Hair Designer Ivory Style and Image – Evans, GA Present

Customer Service

Make appointments

Sold and educated products to clients

Hair Designer Smartstyle Martinez, GA 2/2011-12/2015

Customer Service

Made appointments

Sold and educated products to clients

Accounts Receivable Specialist Uromatrix – Martinez, GA 8/2012– 6/2013

Durable Medical Equipment Company

Medicare Insurance

Sent invoices to patients for payment

Utilized internet via email to contact patients per their request

Maintained accurate financial record

Medical Records Specialist Ibrahim Law Firm- Atlanta GA 7/2007-6/2012

Law Office

Requested medical records for clients

Answered phones and took accurate messages

Provided clients with desired information in a timely manner

Reprising Specialist AWAC – Augusta, GA 5/2006 – 5/2007

Third Party Insurance Company

Assisted clients with claims to reduce cost for financial affordability

Accounts Receivable Specialist North Georgia Dermatopathology Marietta, GA 12/2004 – 6/2005

Dermatology Office

Sent invoices weekly to patients for payment

Received payments via mail or credit card, posted to correct accounts

Assisted patients with answers to any questions pertaining to account

Prepared reports and created documents using MS Word and WordPerfect

Medical Billing Specialist Comprehensive Care Medical Ctr -Marietta, GA 10/2002 – 12/2004

Chiropractic Office

Sent claims to insurance company via mail or electronically

Located desired information using the Internet

Established rapport with diverse individuals and groups


Certified Information Processing Aiken Technical College, Aiken SC. (2000)

Certified Medical Billing Lincoln Technical College, Marietta GA. (2006)

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