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Customer Service High School

Location:
St. Louis, Missouri, United States
Posted:
January 26, 2018

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ANNETTE J. KREKEL

**** **. *****

St. Ann, Missouri

314-***-****

EDUCATION/TRAINING

High School Diploma

1977

Ritenour Senior High School

Access 97 Training for Windows 2000

Open VMS -Digital Class - Schaumburg, Illinois 1995

MS Access Advanced 2001

Front Page 2000-2001

COMPUTER SKILLS

PC, EPIC System and STAR System

PROFESSIONAL EXPERIENCE

MENARDS - MANCHESTER, MISSOURI 2014-Present

Electrical Stocking / Customer Service

MERCY MEDICAL CENTER - ST. LOUIS, MISSOURI 2003-2013

(Formerly St. John's Hospital)

Medical Records (2003 -2009)

Report distribution, scanning reports, filling orders.

Self Pay Collector for Mercy Hospital and Physician billing for the State of Arkansas

(2009-2013)

Call Center (July 2013 - October 2013)

Outbound calls placed to patients for outstanding balances

Worked with setting up payment plans

Taking payments over phone and corrections to insurance issues

The Self Pay department for St. Louis, Springfield, Arkansas, Oklahoma and Kansas City

merged with Customer Service to create the Call Center July 1, 2013

Worked on the EPIC System and STAR System

QUEST DIAGNOSTICS LABORATORIES - ST. LOUIS, MISSOURI 1977-2003

(Formerly SmithKline Beecham)

Responsible for the Antrim System, Tandem System and TOPLAB Systems

Daily and monthly maintenance (system shutdown)

System backups and propagate

Phone-Line troubleshooting

Responded to NT Server calls dealing with systems to hardware with programs such

HOTREP (TARGET) on VMS System - NODE CLHQ02 and Service Center - Peregrine Systems.

Worked with VMS operating system dealing with International clients

(MEXICO, LONDON, BELGIUM) in Network and Telecommunications.

Dispatcher (1977-1982)

Within the Reporting Department, dealt with duties for the dispatcher

Performing entry work for test results and telecommunications

Distributed and monitored progress of departmental worksheets to be completed by labs



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