Customer Service High School
Resume:
ANNETTE J. KREKEL
St. Ann, Missouri
EDUCATION/TRAINING
High School Diploma
1977
Ritenour Senior High School
Access 97 Training for Windows 2000
Open VMS -Digital Class - Schaumburg, Illinois 1995
MS Access Advanced 2001
Front Page 2000-2001
COMPUTER SKILLS
PC, EPIC System and STAR System
PROFESSIONAL EXPERIENCE
MENARDS - MANCHESTER, MISSOURI 2014-Present
Electrical Stocking / Customer Service
MERCY MEDICAL CENTER - ST. LOUIS, MISSOURI 2003-2013
(Formerly St. John's Hospital)
Medical Records (2003 -2009)
Report distribution, scanning reports, filling orders.
Self Pay Collector for Mercy Hospital and Physician billing for the State of Arkansas
(2009-2013)
Call Center (July 2013 - October 2013)
Outbound calls placed to patients for outstanding balances
Worked with setting up payment plans
Taking payments over phone and corrections to insurance issues
The Self Pay department for St. Louis, Springfield, Arkansas, Oklahoma and Kansas City
merged with Customer Service to create the Call Center July 1, 2013
Worked on the EPIC System and STAR System
QUEST DIAGNOSTICS LABORATORIES - ST. LOUIS, MISSOURI 1977-2003
(Formerly SmithKline Beecham)
Responsible for the Antrim System, Tandem System and TOPLAB Systems
Daily and monthly maintenance (system shutdown)
System backups and propagate
Phone-Line troubleshooting
Responded to NT Server calls dealing with systems to hardware with programs such
HOTREP (TARGET) on VMS System - NODE CLHQ02 and Service Center - Peregrine Systems.
Worked with VMS operating system dealing with International clients
(MEXICO, LONDON, BELGIUM) in Network and Telecommunications.
Dispatcher (1977-1982)
Within the Reporting Department, dealt with duties for the dispatcher
Performing entry work for test results and telecommunications
Distributed and monitored progress of departmental worksheets to be completed by labs
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