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Customer Service Manager

Location:
Harrisonburg, Virginia, United States
Posted:
January 26, 2018

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Scott Schmitt

*** * ******** *****

Harrisonburg, VA 22801

540-***-****

ac37g5@r.postjobfree.com

Objective

To begin a career with a company where hard work and determination are keys to growth

Experience

Magnolias, Harrisonburg, VA October 2016 – September 2017

General Manager

Daily operations of the Restaurant

Control cost

Menu analysis

Fulfilment of staff requirements

Dave’s Taverna, Harrisonburg, VA January 2012 – July 2016

General Manager

Daily operations of the Restaurant

Control cost

Try to establish great customer service

Champs Sports Marley Station Mall, Glen Burnie, MD October 2009 – January 2011

Store Manager

Weekly and monthly scheduling

Interviewing, hiring and training of new staff

Inventory organization

Cleanliness and neatness of store floor

Dave’s Downtown Taverna, Harrisonburg, VA November 2007 – June 2009

Restaurant Manager

Manage day to day operations - insuring a quality dining experience, daily cash and book closure, and next day preparation

Maintain weekly scheduling of staff

Interviewing, hiring and training new staff

Maintain weekly orders to insure proper stock

Buzz Crown/T.Furr & Associates, Ashland, VA May 2004 – October 2007

Sales Consultant

Directed the expansion of Buzz Crown’s portfolio of manufactures represented

Coordinated and participated in industry trade shows to market to potential clients

Provided training to distributor sales staff to insure success

Key Impact Sales Systems, Lightfoot, VA June 2002 – April 2004

Account Executive

Directed the expansion of Key Impact’s portfolio of manufactures represented

Coordinated and participated in industry trade shows to market to potential clients

Provided training to distributor sales staff to insure success

Pargo’s, Harrisonburg, VA and Morgantown, WV

Restaurant Manager

Managed day to day operations - insured a quality dining experience, daily cash and book closure, and next day preparation

Maintained weekly orders to insure proper stock

Developed daily specials to provide additional quality dining options to patrons

Began as a waiter and worked through the ranks to management through excellent customer service and quality

Certificates/Achievements

ServeSafe – 2016

Magnolias Best New Restaurant – 2017

Education

West Virginia University, Morgantown, WV

Major: Sports Management

4 year college letterman – Wrestling

References Available Upon Request



Contact this candidate