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Field Service Technician/ Technical Support

Location:
Fallbrook, California, 92028, United States
Salary:
$65,000
Posted:
January 26, 2018

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Resume:

Fallbrook, CA ac37ft@r.postjobfree.com

Cell 619-***-****

Gabriel David Garcia

Application Support Specialist/Field Service Technician

Summary

Respond Onsite to Service Request Tickets for all Becton Dickinson/Pyxis Dispensing Products. Medication Management, Supply Management, Pharmacy Orders Management and Information Technology Applications. Repair, Configure, and Install Medical and Supply Management Devices. Respond to Customer Request for Equipment Relocation. Work and Coordinate with Hospital Information Systems Staff to Identify and Correct Communication and Data issues. Maintain Trunk Stock Inventory and Meet Contractual Guaranteed Response Times.

Senior Support Specialist, Received Escalated Service Calls Break/Fix for System Wide Outages, Identified, Hardware, Operating System and Application Errors. Implemented Database Recovery and Maintenance Remotely. Assigned Resources to bring systems online with focus on Minimizing Customers Down Time. Scheduled System Corrections, and set Customer Expectations. Rated 90% and above on Case Evaluations from Internal and External Customers.

Troubleshooting

Hardware Configuration

Connectivity Diagnosis and Troubleshooting

Remote Operating System Software upgrades and Maintenance

Application Support

Database Recovery

Systems Backup Configuration and Recovery

Remote Application Upgrades

International Account Support

SQL and Server 2008 R2, Sybase, Win7, Server 2003 and XP

HL7 Interface Integration troubleshooting

Health Insurance Portability and Accountability Act Certified (HIPAA)

Experience

Becton Dickinson San Diego, CA 2014-Present

Certified Becton Dickinson Field Service Technician (Affiliate)

Experience

Respond 24/7 to Onsite Service Requests Tickets.

Repair, Install, Configure and Relocate Devices.

Troubleshoot Network and Data issues.

Maintain On Hand Trunk Inventory of Replacement Parts.

Document Service Calls.

Meet Contractual Guaranteed Response Times.

Fallbrook, CA ac37ft@r.postjobfree.com

Cell 619-***-****

Gabriel David Garcia

Senior Support Specialist

CareFusion Corporation, San Diego, CA 2009 - 2014

Senior Support Specialist

Experience

Utilized Advanced Remote Tools to Correct, Fix, Perform Systems Maintenance, and Remote Applications Upgrades.

Assisted External and Internal Customer including: Integration Engineers, Implementation Analyst and Field Service Technicians with installations, Conversions, Upgrades and Equipment Replacement.

Tested and Delivered Custom SQL and Sybase Scripts to Customers to reduce time Managing Inventories, and Generate Custom Data Reports.

Ensured Systems Optimal Performance with Scheduled Preventive Maintenance and Reactive Maintenance.

Utilized SAP CRM and People Soft CRM to Track and Update Case Progress to External and Internal Customers.

Cardinal Health San Diego, CA 2006 - 2009

Technical Support Tier II

Used Secured Remote Tools and Telephone Support to Resolve Customers Calls for Service and Reduce Reactive Field Service Intervention.

Evaluated Issues and Identified Resources required to Resolve and Restore systems to service level expectations.

Escalated cases to the next Level of Support for Resolution when necessary

Maintained Verbal and Written Communication with Internal and External Customers Throughout the life of the case and Reset Expectations when necessary.

Fallbrook, CA ac37ft@r.postjobfree.com

Cell 619-***-****

Gabriel David Garcia

Technical Support Specialist

Cardinal Health San Diego, CA

2002 - 2006

Technical Support Tier I

Received Initial Request for Service, Accurately Documented service request.

Provided Tier I Support with the Goal of First Call Resolution.

Escalated Calls to the next level of Support when Necessary and Assigned Initial Resources to Service Tickets.

Education/Relevant Certifications

A + Certified in 2003

CareFusion Internal – Med Systems Intermediate/Pyxis Connect Basic

San Francisco State University –Degree B.A Sociology Graduated

Becton Dickinson Field Service Certified 2015

Awards:

Chairman’s Award 2007

Employee of the Month 2012



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