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Customer Service Representative

Location:
United States
Posted:
January 26, 2018

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summary

work history

ROSLYN HASKIN

**** ********** ******* *** *****, Carrollton, TX 75010 (H) 469-***-**** (C) 469-***-**** ac37el@r.postjobfree.com

Energetic customer service representative and dispatcher with strong time management skills who thrives in fast paced environment also providing exceptional customer service through active listening and problem solving .

Mar 2017 - Jun 2017

Dallas, Texas

Clinical Abstraction Specialist

Baylor,Scott & White(temporary assignment)

Performed clinical abstracting for a set of data elements from a legacy EMR system summary document into Epic. Data elements varied per EMR but included problems of allergies, immunizations, medical history and diagnostic studies, levels of accuracy were always maintained in EMR, All Scripts, Eclinical, Next Gen and Epic.

Oct 2016 - Mar 2017

Carrollton, Texas

Patient Care Coordinator

Walmart Home Delivery Pharmacy

Reviewed and reported issues relating to patient care or conditions that might hinder patient well-being. Investigated provided and submitted information to Quality Department about special incidents, events and complaints.

Filled customers medications when due and notified customers when medications were due to be filled, inbound and outbound calls were made, set up payments from customers credit cards or bank and verified shipping addresses from customers to make sure medications or medical supplies were received in a timely manner.

Mar 2015 - Oct 2016

Lewisville, TX

Emergency Dispatcher

COPS Monitoring Texas Office

Diffused volatile customer situations calmly and courteously, referred unresolved customer grievances to designated departments for further investigation. High volume calls were handled with tact and professionalism, addressed and resolved customer complaints with empathy and active listening, monitored and reported suspicious activities to local authorities. May 2006 - Jun 2014

Dallas, TX

Emergency Dispatch Operator

Monitronics International Inc

Dispatched fire, medical and police authorities to residential and commercial sites, identified chronic customer issues by creating and maintaining customer complaint log. Government accounts were handled as well by education

skills

communicating with secret service agents to verify safety for clients. 1993

MONROE, LA

High School Diploma:

CARROLL HIGH SCHOOL

skilled in call center operations, multi-line phone operation proficiency, adheres to customer service procedures, committed to maintaining data integrity, persuasive speaker, resourceful and reliable worker, close attention to detail, knowledge of MS Word,

Excel, Spreadsheet and familiar with Avaya Software



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