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Customer Service Representative

Location:
Evarts, Kentucky, 40828, United States
Posted:
January 26, 2018

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Resume:

Peggy Reilly

**** ******** ***

Philadelphia, PA. 19111

ac37dn@r.postjobfree.com

484-***-****

QUALIFICATIONS

Highly motivated, results oriented team player and effective communicator. Extensive sales and customer service experience. Multi-tasking and problem solving come naturally and are utilized to effect positive results in all applications.

WORK HISTORY

2011-2016 CUSTOMER SERVICE REPRESENTATIVE, INSPIRITEC Handle incoming calls, respond to the customer's needs and respond in a timely manner. Make outgoing calls to customers when appropriate. Adhere to schedule as assigned.

2009-2011 CUSTOMER SERVICE ASSOCIATE, O’NEILL ENTERPRISES, INC.

Handle incoming calls for service and outgoing calls for collections and problem accounts. Problem solving on a daily basis allowed for sales associates to concentrate on new business.

2 007-2008 REALTOR, KELLER WILLIAMS, ROYERSFORD, PA Researched listings and current market, attended ongoing training seminars, performed duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Determined marketing options for selling each particular house (advertising, direct mail, flyers, signage, staging the house, open houses, agent tours, etc.). Negotiated with buyer/selling on price, involved in paperwork, legal matters and settlement procedures. 2005-2007 CUSTOMER SERVICE REPRESENTATIVE, XO

COMMUNICATIONS

Responsible for handling high volume inbound calls, adhering to company standards. Identify customer’s needs (sales and service) and recommend appropriate solutions. Respond to billing inquiries, correct errors when necessary. Resolve issues. Achieve call rate per ACD reporting system. Maximize % time available on inbound calls. Developed strategy for revenue generating activities by active listening, and offering company’s products and services. Participated in all training sessions.

2 002, -2005 COLLECTIONS REPRESENTATIVE, FAIRBANKS CAPITAL Responsible for incoming and outgoing customer collection calls. Negotiated payment arrangements with clients. Attended ongoing training seminars regarding current mortgage/collection laws.

1 981–2001, MAINTENANCE ADMINISTRATOR, VERIZON

COMMUNICATIONS

Responsible for receiving trouble reports directly from customers and acting as their representative with other departments and vendors. Performed tests and analyzed results to determine appropriate course of action. Responsible for provisioning features, scheduled appointments for repair and verified problem has been resolved, dispatched trouble reports and service orders to appropriate installation or repair team. Monitored and coordinated cable transfer and cable repair activities

1993–1998, SALES & SERVICE REPRESENTATIVE, VERIZON COMMUNICATIONS

Responsible for handling high volume inbound calls, adhering to company standards, identifying customer’s needs (sales and service) and recommend appropriate solutions. Respond to billing inquiries, correct errors when necessary. Achieve call rate per ACD reporting system, maximize % time available on inbound calls. Developed strategy for revenue generating activities by active listening and offering company’s products and services. Processed orders from beginning to completion, developed excellent customer relationships, developed and delivered training sessions. Generated sales of more than $500,000 yearly, exceeded goals every month while in position.

1985–1993 EQUIPMENT SALES, VERIZON COMMUNICATIONS

Responsible for servicing residential customers in greater Philadelphia area. Responded to customer inquiries about equipment purchases, serviced existing client base and generated new clients, sold telephone equipment to businesses and residential customers. Conducted customer service and sales training sessions.

Awards: C ustomer Service Excellence Award, 1985 – 1993. 1981–1985 SALES & SERVICE REPRESENTATIVE, VERIZON

COMMUNICATIONS

Sold and leased telephone equipment at a retail location, handled receipts and daily bank deposits. Processed requests and made arrangements for new residential service.

Award: S alesperson of the Month, 40 of 48 months in position. EDUCATION

Philadelphia Community College

Montgomery County Community College, Blue Bell, PA Cabrini College, Radnor, PA

Computer Training School, Philadelphia. PA.

REFERENCES

Furnished upon request



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