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Manager Customer Service

Marengo, Illinois, 60152, United States
January 26, 2018

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Theodore Paar

*** ***** **, *******, ********, **152 * 815-***-**** *


Operations professional with extensive experience in Supply Chain management. Leverages broad warehouse and distribution expertise with strong organizational and problem-solving skills to make pragmatic business decisions that cut costs and boost productivity



Operations Manager, Jan 2017 – Oct 2017

Tasked to lead the production division to improve productivity by 20% through SQDP and lean Manufacturing. Installed and completed a new flatbed improving delivery by 23% and eliminating a 11 million POD deficit for the customer. Restructured the maintenance department to implement a PM program for all machines and equipment. Devised a plan to find new warehouse, manufacturing short term facilities as well as preparing for a new manufacturing plant for the future. Developed a new plan to increase flow and capacity in the warehouse and plant by 40%. Increased shipping and receiving by 30% more trucks per day. Changing the plant from a four three schedule to a five three eight schedule

Operation of a 200K manufacturing plant, running 24/7

480 employees, 10 direct reports

Increased productivity by 15% in the first 3 months, using Lean and SQPD board implementation.

Reduced R&M spending by 25%, supply spending by 30%

Developed a plan to transition 200 temporary positions to permanent

Warehouse Manager, Aug 2016 - Jan 2017

Implemented FIFO, daily,weekly and monthly cycle counts, as well as customer based end of cycle counts. Set up a chain of command for the floor including an escalation process for all personnel. Regained the trust and respect of the manufacturing and maintenance areas with the material handlers. Acted as interim Operations Manager for sister company and increased productivity by 45%. Purchased 7 pieces of equipment including fork lifts, truck scales and a floor scrubber and decreased the monthly bill by over $800 a month by renegotiating contracts

Scored a 99.75 on year inventory and completed inventory in half the time of past inventories

Created true 100% monthly customer inventories

Introduced a employee PM program and cut R&M on forklifts by 50%

Reduced overtime by 40%


Director of Warehouse Operations, Mar 2014 - Jul 2016

Challenged to turnaround facilities to reduce costs, boost efficiency, strengthen productivity, decrease waste, and improve customer satisfaction. Developed and planned to consolidate 20 locations down to seven with increase productivity, WMS implementation and company delivery service. Developed production reporting processes, improving cycle times, preventative maintenance, training employees in behavior safety training and process improvement techniques for the company Implemented company driver evaluation program, prevention program for company owned vehicles.

Planned overhaul and reorganizing of 20 facilities, to achieve consolidation to 6 facilities in the next 24 months using LEAN principles. Sustaining top levels of service and quality throughout transition.

Produced a 30% reduction in costs per unit, 25% improvement in efficiency

Championed the first Safety Committee within the company to ensure OSHA compliance across the company including deliveries warehouse and manufacturing.

Implemented the first programs for Cycle Counts, Inventory, Delivery, safety and on-boarding.

PENDUM INC, Elmhurst, IL

Warehouse and Facilities Manager, Jan 2012 - Mar 2014

Managed, planned and completed the set-up and operation of all warehouse and facilities for the new corporate offices. Responsible for the daily operation of the central warehouse that distributes to over 60forward stock locations as well as 300 nationwide technicians serving 27,000 ATM’s across the US.

Optimized warehouse layout and improved rack space by 40% using narrow isle principles

Introduced and Implemented LEAN and 6S initiatives

Spearheaded key projects and initiatives that included an in-house repair center to maximize profits from outside vendors and test and recover good parts slated for destruction.

PSS Chicago, Elgin, IL

Transportation Leader, 2010 to 2012

Spearheads management of a delivery fleet covering four states. Manages all daily reporting as well as holds responsibility for the department P&L and R&M. Oversees daily operations and customer service, serving as a team mentor and working with continuous improvement principles. Implementation and daily use of Red Prairie and Road Net.

Slashed overtime costs by 42%.

Boosted delivery completion to 98.9% through optimization of the delivery route.

Swiftly dealt with logistical routing challenges, quickly assimilating new information and demonstrating strong problem-solving capabilities.

Hess Print Solutions, Woodstock, IL

Fulfillment & Logistics Manager 2005 to 2009

Oversaw a team of 65+ staff members and held responsibility for materials movement and storage for 3 plant locations. Sought out frequently to serve as interim manager for other departments and chosen as alternate for plant manager on numerous occasions.

Commended for attaining lowest safety incident rating in the company's history.

Optimized warehouse layout and improved rack space by 45%, enabling success with CA State testing of 4.2M packages in 17 days and a 40% transportation reduction over previous manager.

Championed 6S, LEAN manufacturing, and ISO initiatives.

Recognized as a go-to person for problem solving. Turned around Post Bind area from failure to completing a high profile project 30 days ahead of schedule.



BS Business/Supply Chain Mgmt, May 2012

US Army 1983-1992 Honorable Discharge


Six Sigma Green Belt

Strong analytical skills with an attention to detail

Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems

Excellent verbal and written communication skills along with strong interpersonal skills

Creative, innovative, and flexible mindset

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