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Administrative Assistant Customer Service

Devon, Pennsylvania, United States
January 28, 2018

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Jacquelyn Soto

West Chester, Pa



**/**** - ******* ***, ***

Product Coordinator ~ West Chester, PA

oPrepare products to be put back into Inventory after on-air use, display.

oRepackage items and log inventory back into the system. Drive forklift/ picker to replenish inventory.

oScarp inventory if damaged or used. Reorder inventory from other QVC facilities.

oHand steam garments and/or blankets, sheets, etc. for on-air display.

04/2015 –8/2016 Customer Service Office Associates

Green Lawn Fertilizing ~ West Chester, PA

oAnswered over 150+ calls inbound and outbound calls on a daily basis.

oHelped customers with their accounts, scheduling services, accounting issues, accepted customer payments, setup new accounts, handled customer issues, complaints and account maintenance.

oPast Due collections calls, issued Invoices, Statements, Credits and maintained customer files on the system.

06/2005 –3/2015 Administrative Assistant

MGH & Associates ~ Philadelphia, PA

oPerform general secretarial duties, typing, filing, emails, faxing and answer phones.

oPrepare and maintain company files, type proposals, correspondence, A/P, A/R along with collecting outstanding invoices.

oRead and documented all building electrical meters and compiled monthly invoices for property management.

08/1999 to 10/2003 Administrative Assistant / Leasing Consultant

Benjamin Franklin Hotel ~ Philadelphia, PA

oAnswered switchboard, greeted public and clients, assisted office staff, along with daily correspondence.

oMaintained company files, general secretarial duties, accepting rental payments and processed work-orders.

oPrepared monthly renewal leases, leased corporate suites, scheduled freight elevator and Bridal Suite reservations.

oPart-time leasing agent, showed property and took lease applications, ran background and financial. Prepared move-in packets.

02/1996 to 06/1999 Sales Assistant

WYSP-FM 94.1 CBS Radio ~ Philadelphia, PA

oPerformed general office duties, along with entering broadcast orders and attaching media/copy.

oMonthly invoices, type proposals, create one-sheets and assisted sales staff on daily basis.

oAssistant to National Sales Manager typed correspondence, prepared expense reports and client spot times. Assisted Promotion Department and Front Desk Receptionist as needed.


High School Diploma: General Studies/ Hanover High School ~ Hanover, PA

Flori-culture & General Business/ York Vocational Technical School ~ York, PA

Real Estate Credits/ Polly Real Estate School ~ West Chester, PA


MS Word * Excel * Outlook * Quick Books * Multi-Line Switchboard *

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